Troubleshoot report timeouts in Dutchie POS
Use this article to troubleshoot report timeouts in Dutchie POS, including closing reports.
Problem
- “Execution Timeout Expired” error
- Unable to run the closing report
- Closing report timeout
- Report not returning data
Cause
The date range for the report is too large, causing it to time out.
Solution
- Break down the report into smaller date ranges, such as one-month segments.
- Export each segment to Excel by clicking Actions > Export.
- In Excel, use the "Breakdown" tab in each export to create totals for the entire year.
If you have further questions or encounter any issues, feel free to contact Dutchie POS Support for assistance.