Use this article to troubleshoot low inventory thresholds and items not appear on the online menu.
Problem
- Products are not showing up on your online menus from Dutchie POS.
- Products not displaying in E-Commerce.
- Display issues with Products in E-Commerce.
Causes
While there may be other causes, three common causes for this include:
- Sync Delay: Menu syncs happen automatically every 10-20 minutes. There might be a delay in the sync process.
- Inventory Status: The items might be out of stock or set to an inventory status that prevents them from appearing online.
- Category Configuration: The items may not be assigned to the correct category or configured for online display.
Solution
Step 1: Check Sync Status
- Allow enough time for the automatic sync to occur, if issues persist move onto the next troubleshooting steps.
Step 2: Inventory Status
- Ensure that the items are not below the quantity threshold. You can check current Quantity Threshold Settings by navigating to Settings > Integrations > Point of Sale > Settings > Quantity Thresholds at admin.dutchie.com.
- Check the product catalog in the POS ‘details page’ and review the low inventory threshold field.
Step 3: Category Configuration
- Confirm that your POS product categories are mapped to the corresponding categories in Dutchie E-Commerce.
- If any POS product category is not mapped to a category in Dutchie E-Commerce, or is mapped as Don't show on menu, products in that category will not appear on your menu.
Step 4: Verify “Available Online”
- Check that the items are set to show online in the ‘Online Details’ tab in the Product Catalog of the POS.
Step 5: Manually Trigger Sync
- Move the items from the sales floor to a different room.
- Move the items back to the sales floor, this will manually trigger a resync of this product.
- Allow 10-20 minutes for Menu Sync to occur.
- Confirm Display on Online Menu. Check the online menu to confirm if the items are now visible.
If you've worked through these steps, and you are still having issues, reach out to Dutchie Support.