Products not appearing online or items missing from the Online Menu
Use this article to troubleshoot low inventory thresholds and items not appear on the online menu.
Problem
- Products are not showing up on your online menus from Dutchie POS.
- Products not displaying in Ecommerce.
- Display issues with Products in Ecommerce.
Causes
While there may be other causes, three common causes for this include:
- Sync Delay: Menu syncs happen automatically every 10-20 minutes. There might be a delay in the sync process.
- Inventory Status: The items might be out of stock or set to an inventory status that prevents them from appearing online.
- Category Configuration: The items may not be assigned to the correct category or configured for online display.
Solution
Step 1: Check Sync Status
- Allow enough time for the automatic sync to occur, if issues persist move onto the next troubleshooting steps.
Step 2: Inventory Status
- Ensure that the items are not below the quantity threshold. You can check current Quantity Threshold Settings by navigating to Settings > Integrations > Point of Sale > Settings > Quantity Thresholds at admin.dutchie.com.
- Check the product catalog in the POS ‘details page’ and review the low inventory threshold field.
Step 3: Category Configuration
- Confirm that your POS product categories are mapped to the corresponding categories in Dutchie Ecommerce.
- If any POS product category is not mapped to a category in Dutchie Ecommerce, or is mapped as Don't show on menu, products in that category will not appear on your menu.
Step 4: Verify “Available Online”
- Check that the items are set to show online in the ‘Online Details’ tab in the Product Catalog of the POS.
Step 5: Manually Trigger Sync
- Move the items from the sales floor to a different room.
- Move the items back to the sales floor, this will manually trigger a resync of this product.
- Allow 10-20 minutes for Menu Sync to occur.
- Confirm Display on Online Menu. Check the online menu to confirm if the items are now visible.