Products not appearing online or items missing from the Online Menu

Problem

• Products are not showing up on your online menus from Dutchie POS.
• Products not displaying in Ecommerce.
• Display issues with Products in Ecommerce.

Causes

While there may be other causes, three common causes for this include:

• Sync Delay: Menu syncs happen automatically every 10-20 minutes. There might be a delay in the sync process.
• Inventory Status: The items might be out of stock or set to an inventory status that prevents them from appearing online.
• Category Configuration: The items may not be assigned to the correct category or configured for online display.

Solution

Step 1: Check Sync Status

• Allow enough time for the automatic sync to occur, if issues persist move onto the next troubleshooting steps.

Step 2: Inventory Status

• Ensure that the items are not below the quantity threshold. You can check current Quantity Threshold Settings by navigating to Settings > Integrations > Point of Sale > Settings > Quantity Thresholds at admin.dutchie.com.
• Check the product catalog in the POS  ‘details page’ and review the low inventory threshold field. 

Step 3: Category Configuration

• Confirm that your POS product categories are mapped to the corresponding categories in Dutchie Ecommerce.
• If any POS product category is not mapped to a category in Dutchie Ecommerce, or is mapped as Don't show on menu, products in that category will not appear on your menu.

Step 4: Verify “Available Online”

• Check that the items are set to show online in the ‘Online Details’ tab in the Product Catalog of the POS.

Step 5: Manually Trigger Sync

• Move the items from the sales floor to a different room.
• Move the items back to the sales floor, this will manually trigger a resync of this product. 
• Allow 10-20 minutes for Menu Sync to occur.
• Confirm Display on Online Menu. Check the online menu to confirm if the items are now visible.