Participating dispensaries can offer Pay by Bank to their customers for both in-store and online purchases. This article will walk you through how to fulfill Pay by Bank orders in both online and in-store instances.
Things to Consider
- For customers to use Pay by Bank online or in-store, they need to create a Pay by Bank account and connect an eligible bank account.
- Consumers are not charged on Pay by Bank orders until the order is tendered in the POS.
- Pay by Bank operates as a next-day settlement. Dispensaries using Pay by Bank will receive deposits in their bank account as soon as the next day for the full previous day's sales, see Pay by Bank ACH guide.
Fulfill an online Pay by Bank Order
After a Pay by Bank order has been placed online, it will appear in the Register on the Guestlist page with the status Pay by Bank. To complete this order:
- Select the transaction card from the Guestlist.
- When the Cart page opens, you’ll see a message stating that this order has been authorized through Pay by Bank.
Note: Customers are not charged for their order until it is picked up or delivered. - From here, you fulfill the order and notify the customer it is ready.
- Upon arrival, you can process the order the same as you would an in-store transaction as well as apply discounts, loyalty or add additional items to the order before finalizing.
- Once items have been added and any cart adjustments have been made, click the Continue with Pay by Bank button.
Note: In the event that a customer wants to add more items to the cart once in-store, tap Back to cart to return and make cart adjustments. - Tap Complete Order to finalize.
Fulfill an in-store Pay by Bank order
When a customer chooses to pay with Pay by Bank in-store you can use the Pay by Bank option in the cart. Follow the steps below to fulfill a Pay by Bank order in-store.
- Tap the Pay by Bank button under Select payment type.
- Have the customer scan the QR Code near the register.
- From there, they will be prompted to create an account or log in if an account already exists.
Note: If the customer has used Pay by Bank already, you do not need to link their account again. When you click the Pay by Bank button, the customer’s order is automatically sent to their phone. - Once logged-in, use your register scanner to scan the barcode on the customer's phone.
Note: If the scanner is not working, have the customer tap the manual code link on their phone so you can enter it at the register. - When the connection is made, the cart on your register will show up on the customer’s phone.
- If the order is final, have the customer tap Confirm on their phone.
- After the customer confirms and you see the Success, order confirmed message in the Register, tap Complete Order.
- Tap Done to close out the transaction.