This article outlines the required configuration steps and workflow for BioTrack-integrated operators in Connecticut who contract with third-party delivery companies.

Enable third-party delivery features

In the Backoffice under Settings > Integrations > BioTrack > Settings tab, confirm that Enable Deliveries in BioTrack is set to Yes. This ensures delivery orders from Dutchie POS are reported to BioTrack as deliveries instead of regular sales.

Driver setup

  1. Create user profiles in the Backoffice for each third-party delivery company employee who will be responsible for accepting, starting, and completing deliveries on your behalf. Be sure to grant these users the following permissions:
    • General > Login to POS
    • Delivery > View Routes
    • Delivery > Edit Routes
    • Delivery > Edit Default Delivery Window (optional)
  2. Under Delivery > Configure > Drivers, add driver profiles for each delivery company employee who will be making deliveries on your behalf.
  3. Use the License number field for the driver’s license number – i.e., the driver’s DMV-issued license to operate a vehicle, not the driver’s cannabis/BioTrack license number.
  4. Switch the Operated by a 3rd party toggle to Yes.
    • This means the driver will not be associated with your BioTrack license and – unlike drivers you employ directly who do not have this toggle – will not be created as a driver in your BioTrack instance.
    • If you don’t see this toggle, it’s because third-party delivery needs to be enabled for your location by Dutchie Support.
  5. Enter the delivery company’s license number in the 3rd party license number field that appears below the toggle.
    • This is not the UBI number, but the actual license number.
    • This should be entered without punctuation and include the letters. Example: ACDS12345679.
  6. Switch the POS/Mobile checkout access toggle to Enabled.
  7. From the Linked user dropdown, select the driver's corresponding user profile that you created in step 1.

Vehicle setup

Under Delivery > Configure > Cars, add each vehicle the delivery company will use for your deliveries.

Delivery workflow

  1. Create and process delivery orders as normal in the Register or in Mobile Checkout, making sure to assign the correct third-party delivery driver and vehicle.
  2. Deliveries are then posted to the delivery company’s BioTrack license.
  3. The delivery company employee accepts the delivery in BioTrack.
  4. The delivery company employee assigns deliveries to routes, starts routes, and completes them in Dutchie POS, or communicates with one of your own employees to manage routes and complete deliveries in Dutchie POS.

Note: Returns are not supported for BioTrack deliveries.