Notice
If you are a dispensary customer looking for answers to questions about Pay by Bank, please see our consumer help center.
Placing an order
- Consumers shop online via a Dutchie ecomm menu, then tap the Pay Now tab to use Pay by Bank at checkout.
- When the customer is ready, they click Place Order to finalize their purchase.
- A balance and fraud check is completed to confirm they have funds available for their order. No funds are held or withdrawn at this time.
New delivery order
- The Pay by Bank order creates a cart in DPOS with the customer’s profile attached.
- Depending on the Dispensary setup in Dutchie POS, this will be assigned to the guestlist status that the dispensary has been designated for New Delivery Order.
Fulfill order
- Next you will need to select the cart and assign products to the order.
Delivery manifest
- Click on the Delivery button to create the Delivery Manifest and assign a Driver and click Save.
Note: This step is only required if the order is created on the DPOS, as selecting the delivery options will classify the order as a delivery order.
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Delivery route
- Click the side rail to navigate to the Delivery tab.
- Toggle the checkbox next to the order you wish to assign to the route and click Create Route.
- If adding to an existing route that has not yet been started, click Add to Route.
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Add delivery details
- Add the following details as needed to the order:
- If the driver isn't ready to deliver the order, you can choose to click Save.
- If the driver is ready to have this appear on mobile checkout, you can click ready for delivery.
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Ready for delivery
- When you are ready for the order to appear in your driver’s queue, click the three dots next to the order and choose Edit Delivery and select Ready for Delivery.
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Start route
- Click the three dots next to the new route and choose Start Route to dispatch your driver with the order.
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Sign in to mobile app
- The delivery driver will deliver the orders per the route assigned.
- Once at the customer’s location, the delivery driver will open the Mobile Checkout App on their mobile device to bring up DPOS.
- They will sign in to Mobile Checkout App, using the credentials that you assigned to them.
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Select register
- Next they will select Delivery as Select Use.
- On the Select Register screen, choose the car you're driving for the route.
- These are configured under Delivery > Configure > Cars and are considered the registers for Mobile Checkout purchases.
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Select route and cart
- The Select Route screen shows the routes assigned to the driver.
- Select Cart is where they can view the details of the delivery.
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Complete transaction
- The driver brings the order to their customer and clicks Pay to complete the transaction with Dutchie Pay.
- Next they select Done to finalize the delivery order.
Note: There is an option to email the receipt to the consumer if they want one.