How does a Dispensary Update the Bank Account on File for Pay by Bank Deposits?

How to Update Your Dispensary's Bank Account for Pay by Bank Deposits

To update the bank account where your Pay by Bank deposits are sent, you'll need to submit a bank change form. This form must be completed by an owner, controller, or authorized signer as listed on your original application.

If you have questions or want to check on the status of a submitted request, contact paymentops@dutchie.com.

Step 1

Submit the bank change form

Click the button below to open the bank account change form. Complete and submit it to initiate the update.

Open Bank Change Form

Who can submit this form? Only an owner, controller, or authorized signer listed on the original Pay by Bank application can complete this form. Submissions from unauthorized contacts cannot be processed.

What happens after you submit

The email address provided on the form will receive a confirmation email once the form has been successfully submitted.
A second email will be sent confirming that the bank change has been completed once the update is processed.
If any discrepancies are found during the review of your form or documentation, a member of the compliance team will reach out directly.

Step 2

Attach the required document

You must include one of the following documents with your form submission. This is required to verify the new account.

A voided check from the new bank account, or
A signed bank letter on official bank letterhead

Important: The entity name on the voided check or bank letter must match the licensed or applicant entity on file. Mismatched entity names will delay processing.

⚠️ Bank letters must be dated 2026. Bank letters dated prior to 2026 will not be accepted. If your letter is from a previous year, please request an updated letter from your bank before submitting.

Special Cases

Multiple locations & other changes

Some situations require additional steps beyond the standard bank change form. Review the scenarios below to make sure you're following the right process.

Multiple Locations

Updating more than one location

If all locations are moving to the same bank account, submit a separate form for each location.
If different locations are moving to different accounts, submit one form per bank account.

Legal Entity Change

The legal entity has also changed

If the legal entity name has changed alongside the bank account, a new application is required — the bank change form alone is not sufficient.

Email paymentops@dutchie.com to get started.

Address Change

The dispensary address has also changed

Complete the bank change form as normal, and also email a copy of your updated dispensary license to paymentops@dutchie.com.

Ownership Change

There has been an ownership change

If ownership has changed alongside the bank account, do not submit the bank change form alone. Email paymentops@dutchie.com first so the team can advise on the correct process.

Questions or need a status update?

To check the status of a submitted bank change, email paymentops@dutchie.com.
If your situation involves a legal entity, ownership, or address change, reach out before submitting the form — the team will confirm the right steps for your case.