Turn on email order reminders to automatically email customers who haven't picked up their orders after a set time frame. You can enable or disable this feature and configure separate messages for the In-Store Pickup, Drive-Thru Pickup, and Curbside Pickup order types.
Things to know
This feature requires integration with Dutchie POS.
Set up order reminders
- In Dutchie E-Commerce Admin, go to Settings > Ordering.
- Select In-Store Pickup, Drive-Thru Pickup, or Curbside Pickup.
- Click the toggle next to Email Order Reminders.
- Select a timeframe after which Dutchie should email a customer who hasn't picked their order.
- Optionally, enter a Custom Email Message with any additional information you want customers to know. The email will automatically include your dispensary's address, phone number, and hours of operation, so it's not necessary to include that here.
- As needed, repeat these steps for each other pickup order type.
To ensure you can reach customers by email, turn on Require email address for guest checkout under Settings > Options.
Order reminder examples
With a custom email message:
Without a custom email message: