Florida BioTrack operators should be aware of certain nuances when processing customer returns or voiding completed transactions.
Returned cannabis items cannot be re-sold and should be destroyed
When processing a return, if you select Yes for Returned to inventory in the Dutchie Register, BioTrack creates a new package for the returned item. This new package should be destroyed.
To automatically schedule returned cannabis items for destruction, go to Settings > Integrations > BioTrack > Settings tab and turn on the Schedule Returns for Destruction setting.
Updating allotments after a return or void
Patient allotments should be automatically updated to reflect returned items or voided transactions. However, a known issue with the MMUR patient registry may make it appear that the allotment has not been updated until the returned items are destroyed.
Delivery vs. in-store
Completed delivery transactions cannot be voided, though you can still process returns for each item from a completed delivery.
In-store transactions can be voided or returned