When you ask our Dutchie Chatbot a question, it pulls answers directly from our Help Centers and product documentation. Dutchie Chatbot is fast, helpful, and always learning.
Where to find the Dutchie Chatbot
From Dutchie Backoffice and Register (In-App)
Click the "?" icon in the top right corner of the app to access the live chat feature or the support.dutchie.com help center.
For all other products and the support.dutchie.com help center
Click the Ask a Question bottom right corner of the screen.
When the help widget appears, type in your question.
Ask direct, specific questions
Start with a short, clear question like:
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“How do I adjust inventory in POS?”
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“How do I manage my METRC settings?”
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“How do I add a new user?”
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“Where do I update tax rates?”
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“How do I turn off a menu item?”
Avoid broad questions like “I need help”. The chatbot works best when it knows exactly what you’re asking.
Try clarifying follow-up questions
If the answer isn’t quite right, you can refine your question without starting over:
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“I meant E-Commerce, not POS.”
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“This is for Oregon METRC.”
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“I need steps for the back office, not the register.”
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“What if the customer never got the pickup notification?”
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“Can you show me the steps for Dutchie POS?”
The chatbot will re-check the resources we’ve connected it to and refine its answer.
When to ask for a human
If the Dutchie Chatbot can’t answer your question, at any time you can say “agent” or “speak to an agent”. Your chat will be routed to a live agent, and we will be able to review the conversation quickly to help you get the answer you need.
Tips
- Be specific about which Dutchie product you need help with
- Clearly state your goal or what you're trying to accomplish
- Include relevant details like time periods, product categories, or specific features you're working with
- If applicable, mention what steps you've already tried
- For technical issues, be ready to provide screenshots if needed
- Use short phrases, not full paragraphs
- Avoid slang. Try to write like you would in a Google search