Things to know
- Business Intelligence (BI) tools are built on a platform called Looker, which has its own set of documentation and best practices.
- Business Intelligence (BI) is an add-on service and not included in the standard Dutchie POS reporting package. If you are interested in adding BI tools, please reach out to Dutchie Support.
Enhancements to Looker query management
Note: These changes are in place as of April 2025
To help keep our data systems stable and reliable, Dutchie has added extra protections to Looker queries in our databases.
These safeguards help stop long-running queries that could slow things down, making sure all users have a better experience.
What changed?
- Query timeout limit: Looker queries will automatically stop if they take longer than four minutes. This helps protect system stability and make data processing more efficient.
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Impact on scheduled reports: As a result, some customers may notice that their scheduled reports or dashboards are not delivered if they meet the four-minute limit.
Large dashboards that generate more than 25 individual queries may be at greater risk of timing out.
Looker best practices
Users should follow Looker’s best practices for creating efficient dashboards and reports.