Learn how to resolve a Receipt Batch Mode error in Dutchie POS.
Problem
You received a Receipt Batch Mode Error where products were showing a negative quantity in METRC but not in Dutchie POS, and you cannot update product pricing in your inventory.
The batch mode error occurs because changes to a product's package ID in the Backoffice are not retroactive and won't affect past transactions already submitted to METRC.
Solution
To resolve this, void the original transaction, and then re-ring it in the register while backdating the transaction.
If you cannot void the transaction, ask a location administrator to temporarily disable the restrict voids setting under Settings > Location in Dutchie POS. After voiding, the setting could be re-enabled.
After voiding, mark the transaction as reconciled to remove the error from the batch mode logs.