Brand Portal is now Connect
We've renamed Brand Portal to Connect. It's the same product you know and love, just with a new name.
We're currently updating our help center articles and screenshots to reflect this change. Thank you for your patience as we work through the updates!
Learn how to use the brand catalog in Connect.
The Connect Catalog overview
The catalog is the central location where brands manage all product information that feeds into retail menus and consumer-facing e-commerce platforms.
Things to know
The catalog acts as the single source of truth, helping brands maintain a definitive version of each product for distribution to many different retailers.
Products must have images and descriptions to be utilized effectively when running ads.
Super admins can see a full list of all products, but single users or admins for a brand account only see the products uploaded by their team.
Once you navigate away from the page, any applied search terms and filters are cleared.
Each CSV upload supports only one Brand at a time. If you manage multiple Brands, you must upload a separate spreadsheet for each. To upload data for a different Brand, switch your active Brand profile in the dashboard before initiating the next upload.
Product details
Many of the attributes that exist in the catalog, such as category, product name, type, description, and price, also exist on e-commerce and point-of-sale platforms.
Data updates
Brands can upload and change much of the product data.
Users can update the THC content and the CBD content.
The effects field is taken from the strain in e-commerce and cannot be updated through the current upload process.
Item score
The item score is given based on how completely the product information has been filled in. Products receive a higher score for filling in fields like type, category, product name, and brand. The biggest factor in achieving a 5.0 score is having a picture for the product.
Active and archived products
The catalog distinguishes between active and archived products.
Active products: These products are currently available for retailers to link to. Changes made to active product details are immediate.
Archived products: These products are not visible to any retailers.
Products cannot be deleted, so archiving is used if a brand does not want a product to appear on the menu.
Archiving is also used for seasonal products that should not appear all year long.
If a customer reports that they cannot see their updated products, confirm that the product has not been archived.
Copy functionality
If you click the hamburger menu on a product row, you can access the Copy button. This function is used when a brand has a product with a variant—a product that uses the same photo and description but has a different product name, for example. The copy functionality creates a duplicate product entry that can then be quickly edited.
Searching and filtering the catalog
You can search and filter the product list to narrow down the view.
Searching
When you search for a term, the system performs a partial search automatically; you do not need to hit enter.
Filtering
You can filter the products based on attributes such as state and category.
When you are logged in as a single-brand user, you cannot filter by brand because you are limited to that one brand. If you manage multiple brands, you select the brand you want to view on the overview page.
For Super admin accounts, the filter controls which products appear on the account for the brand chosen on the overview page. While the filters control what you are able to export, they do not control the brand you can export.
You can clear all applied filters by selecting Clear your filters.
Sorting and viewing
You can sort all columns in the product table, such as sorting by connection rate.
You can also change the quantity of list items that appear in the table. While the default is 10, you can display up to 1,000 items.