Use this article as an Inventory Manager or Marketing Manager to troubleshoot why items in stock within Dutchie POS are not appearing on the Dutchie E-Commerce customer-facing website.
What is the issue?
Products that should be available for purchase are not visible to customers browsing the menu. This leads to lost sales and customer confusion when they see an item in-store that is not listed online.
What’s causing the issue?
The Available Online flag is often set to No in the POS, or the item's current inventory is below the configured Quantity Threshold. Additionally, the product may be assigned to a room that is not synced with Dutchie E-Commerce.
How do I solve the issue?
- In Dutchie POS, navigate to Products > Catalog and find the item. The product must have a name, price, and weight to sync to online menus.
- Go to the Online Details tab and verify the Available Online field is set to Yes.
- In Products > Inventory, check the total quantity and ensure it is higher than your set category Quantity Threshold in Dutchie Admin.
- Navigate to Settings > Rooms and verify the item is in a room with the E-Commerce Room toggle set to On.
- Ensure the product has an assigned Category that is correctly mapped in the Dutchie Admin.
- Allow time for the next automatic menu sync cycle to occur.
- For non-standard weights (e.g., 5g), a feature flag may need to be enabled by Dutchie Support.
- Brand Content Library mis-linking may also make items appear as missing, but they are actually connected to the incorrect product in the Brand Content Library.
Commonly Asked Questions
- Why can't I find a specific item on my website?
- Why can’t I find a whole category of products on the website menu?
- Does every room in Dutchie POS show up on the menu?
- I just added this item, how long until it is on online menus?