Use this article as a Dispensary Manager or Inventory Manager to troubleshoot menu sync delays when inventory changes in Dutchie POS that are not immediately reflecting on the Dutchie E-Commerce online menu.
What is the issue?
When items are sold out or new stock is added, the online menu does not update in real time. This can lead to overselling or missed opportunities where stock is available but not visible to customers.
What’s causing the issue?
Menu syncs typically happen every 10–20 minutes, depending on the POS system integrated. Delays will occur due to a large volume of changes, temporary integration downtime, or the Last Sync time being stuck.
How do I solve the issue?
- Log in to Dutchie Admin and go to Settings > Integrations.
- Select your active POS integration and check the Last Sync timestamp in the top right corner. If the last sync was several hours ago, contact Dutchie Support to check the integration health.
- To manually trigger a sync for a specific item, move it to a different room in the POS and then move it back to the original room. However, this tip is only relevant for POS integrations that use room-based inventory.
- Check for any Sync Errors listed on the integration settings page.
- Check your Quantity Threshold settings under Settings > Integrations to ensure items aren't being hidden because stock fell below the threshold.
- Ensure the products have an assigned Category that is correctly mapped in the Dutchie Admin.
Commonly Asked Questions
- How often does the menu update?
- Can I force the website menus to update right now?
- Why does the website say I have 0 of a certain item when the POS says it is in stock?
- What do I do if my menu hasn't synced?