Use this article to troubleshoot Dutchie E-commerce delivery zones to ensure customers are not incorrectly blocked from placing orders at checkout.
What is the issue?
If delivery zones are not configured correctly, customers may be unable to place orders even if they live within your service area. This results in "Delivery not available" messages at checkout and lost revenue for the dispensary.
What’s causing the issue?
This is typically caused by missing zip codes in the delivery settings or an incorrectly drawn radius on the delivery map. It can also happen if the Delivery toggle is disabled at the location level.
How do I solve the issue?
- Log into Dutchie Admin
- Navigate to Settings > Ordering > Delivery
- Under Delivery Area, select your preferred mode from the dropdown: Mile Radius, Drawn Zones, or Zip Code
- If using Zip Code: Click + Add Zip Code and enter each zip code individually (each gets its own delivery fee and minimum)
- If using Mile Radius: Enter the distance in the Max Delivery Distance field (in miles)
- If using Drawn Zones: Draw your delivery polygons on the map
- Click Publish. Changes display to customers immediately
Commonly Asked Questions
- Why does it say delivery is not available for my customers?
- How do I add or change my delivery zip codes, radius, or zones?
- What's the difference between Mile Radius, Drawn Zones, and Zip Code modes?
Additional Resources
- Orders and Delivery
- Manage delivery orders at the POS
- Manage standard delivery orders in Mobile Checkout