Use this article as a Dispensary Manager or Budtender to troubleshoot a Dutchie E-commerce Order Terminal that is frozen, failing to receive orders, or experiencing printer connection issues.
What is the issue?
The Dutchie Terminal iPad becomes unresponsive or stops functioning correctly. A reset will clear the device's cache and re-establish its link to the Dutchie Admin and the local printer.
What’s causing the issue?
System glitches, outdated iOS versions, or network disruptions will cause the terminal app to hang or lose its connection to the backend.
How do I solve the issue?
- Perform a quick reset by shaking the iPad firmly and selecting Clear all data when prompted.
- Log in to Dutchie Admin and go to Settings > Devices > Add a Device to enter the new activation code.
- Perform a hard reset by shutting down the iPad completely via the iPad’s Settings > General > Shut Down.
- Unplug the iPad from the printer, and unplug the printer's power cord for 60 seconds.
- Plug the printer back in first, then reconnect the iPad to the printer's iPad USB port.
- Power on the iPad and reopen the Dutchie Order Terminal App.
Commonly Asked Questions
- How do I get a new activation code for my iPad?
- How can I reset the iPad?
- What do I do if my printer still won't work?
- Should I try the quick reset first or go straight to the hard reset?
Additional Resources
- Reset your Dutchie E-Commerce Order Terminal
- Troubleshooting your terminal connection
- Set up your Dutchie E-Commerce order terminal