Use this article to troubleshoot missing or incorrect delivery messaging, including checkout instructions and promotional banners.
What is the issue?
Customer-facing delivery messaging, such as checkout instructions (e.g., "Please have your ID ready") or promotional banners (e.g., "Free delivery on orders over $100"), is either missing, blank, or displaying outdated information on your storefront. This can lead to confusion about delivery expectations and policies.
What's causing the issue?
This is typically caused by one of the following:
• The Checkout Message field within your delivery ordering settings is empty or contains outdated text.
• Storefront banners under the Customize section have not been configured or published.
• Changes were made but not saved or published before exiting the admin panel.
How do I solve the issue?
Before starting, ensure you have permissions and that your delivery zones are already active.
Update your Checkout Message
- Log in to the Dutchie Admin panel (E-Commerce)
- Navigate to Settings > Ordering > Delivery.
- Locate the Checkout Message field; this is an optional text field (up to 400 characters) that displays on the checkout screen above the subtotal. Use it to communicate important delivery information to your customers, such as estimated wait times or ID requirements.
- Enter your desired message (e.g., "Estimated delivery: 45–60 minutes. Please have your valid ID ready upon arrival.").
- Click Save (or Publish) to apply your changes.
Add storefront banners (optional)
If you want to display broader delivery promotions or policy notices across your storefront:
- Navigate to Customize > Image Banner or Customize > Text Banner.
- Create or edit a banner with your delivery messaging (e.g., "Free delivery on orders over $100!").
- Configure the banner's visibility settings, including channel (web, kiosk, mobile) and scheduling if applicable.
- Save and publish the banner.
Verify your changes
- Visit your live storefront and add a delivery item to your cart.
- Proceed to checkout and confirm the Checkout Message appears correctly.
- Check your storefront homepage or menu page to verify any banners are displaying as expected.
Note: Checkout Message changes are typically reflected immediately after publishing. Image banners with scheduled time ranges may not appear until the configured start time.
Commonly asked questions
- Why don't my customers see delivery notice at checkout?
- How do I change the delivery message that customers see on the website?
- Where do I go to tell my customers to have their ID ready for the driver?
- Why is the delivery information on my site different from what I set in the back office?