This article is for Admins or Owners who manage staff permissions in Dutchie POS Backoffice. It explains how to adjust what a staff member can do by updating Permission Groups or individual user permissions.
What is the issue?
A staff member may be unable to perform specific tasks — such as editing discounts, overriding discounts, or adjusting a register — because their assigned Permission Group does not include the necessary permissions, or because the required individual permissions are not enabled on their user profile.
What’s causing the issue?
Dutchie POS uses Permission Groups, where permissions are assigned to a group rather than an individual user. However, Dutchie POS also supports assigning individual permissions directly to a user. If a user cannot perform an action, it may be because:
• The permission is not enabled for the Permission Group the User belongs to.
• The individual permission is not enabled on their user profile.
How do I solve the issue?
Before starting, identify whether the issue affects all users in a specific Permission Group or just one individual. If you only need to change permissions for one person, you can reassign them to a different group, create a new custom group, or adjust their individual permissions directly.
To complete these steps, the person making changes must have the following permissions enabled:
- View Users – Allows the user to see the Users page. Required for assigning or editing users and groups.
- View Permissions – Exposes the Permission groups / User Groups tab so you can see and manage Permission Groups.
- Edit Users – Allows a user to edit user permissions. Introduces the Save button on the Edit permissions page.
- Assign Users to Groups – Provides the ability to assign users to groups from the Users page (requires View Users).
To edit a Permission Group:
- Log in to Dutchie POS Backoffice.
- Go to Settings > Users.
- Click the Permission groups tab.
- Select the Permission Group you want to edit (for example, Budtender, Manager, Admin), or click Add group to create a new one.
- In the permissions modal, use the left-hand navigation to browse permission groups/modules (for example, General, POS, Inventory, Integrations).
- Within each group, permissions are organized by categories. Check or uncheck individual permissions using the checkboxes. You can also use Select all / Deselect all per group.
- Click Save.
- Ask the affected user(s) to log out and log back in (or refresh their session) to see the updated permissions.
To edit individual user permissions:
- Log in to Dutchie POS Backoffice.
- Go to Settings > Users.
- Find the user and click the three-dot icon (...) > Change permissions.
- Adjust the individual permissions assigned to that user as needed.
- Click Save.
- Ask the user to log out and log back in to see the updated permissions.
For a full breakdown of every available permission, see the User permissions reference guide for Dutchie POS.
Note: Permission Groups are scoped per facility. If you manage multiple locations, you’ll need to adjust the group and/or user permissions at the specific facility where the issue is occurring.
Commonly Asked Questions
- What's the difference between a Permission Group and individual permissions?
- A single user needs different permissions than the rest of their group. What should I do?
- Do users need to do anything after I update their permissions?