Dutchie POS Discounts FAQ

1. Why is my discount missing or not appearing in the cart?

Missing discounts are often caused by configuration settings designed to ensure regulatory compliance or sync delays. Check the following:

• "Only discount items to their cost" setting: If this is enabled under Settings > Location, the system will prevent any discount that would drop an item's price below its wholesale cost.
• Catalog/Brand Mismatch: For automatic discounts targeting specific brands, ensure the brand is correctly assigned to the product in the Products > Catalog. If the brand field is blank on the catalog item, the discount will not recognize it.
• Online Availability: If the discount isn't showing on your E-Commerce menu, go to the Details section of the discount setup and ensure Available Online is set to Yes.
• Sync Time: Changes to discounts or "Include non-cannabis items" settings may take several minutes to sync between the Backoffice and the online menu.
• Manual vs. Automatic: Ensure the Application Method is correct. A "Manual" discount will never apply automatically; it must be selected by a budtender from a list.
• "Allow Automatic Discounts" Catalog Setting: If an automatic discount isn't applying to a specific product, check the product's catalog settings. If Allow Automatic Discounts is set to No, automatic discounts will not apply to that item — even if all other conditions are met.
   

2. How do I create and configure a new discount?

The Discount Wizard in the Dutchie Backoffice (Marketing > Discounts) provides a step-by-step workflow for configuration:

• Application Methods: Choose Automatic (applies when conditions are met), Manual (selected from a list), Code (requires a promo code at checkout), Loyalty (redeemed for points), or a Third-Party Integration such as Springbig or Alpine IQ (if configured for your account).
• Quantity-Based Parameters: Under Requirements, on the Condition dropdown, select Total Items to set specific requirements:
  • At least: Minimum quantity required.
  • Every: Applies to every group of X items (e.g., "Buy 3, get discount; buy 6, get it twice").
  • Exactly: Applies only to a specific quantity.
  • Between: Applies to a range (e.g., between 1 and 4 items).
• Bundled Discounts: For complex "Buy X, Get Y" deals, the Discount Wizard walks you through a Requirements + Rewards flow — define what the customer must buy (Requirements) and what they receive (Rewards).

3. How do I control how discounts are displayed to customers?

Visibility settings ensure your promotions look professional on your online menu:

• Online Details: Customize the Online name, add a Description, and upload a background Image.
• Price Presentation: Percentage-based discounts configured in the POS will typically appear as a specific dollar amount off in Dutchie E-Commerce to provide clarity to the customer during checkout.

4. How do stacking and manual applications work during a transaction?

• Stacking Rules: In the discount configuration, you must select Allow stacking (in the Rewards section) for a discount to apply alongside others.
• Automatic Stacking Order: Dutchie always applies automatic discounts in this order:
  1. Amount Off
  2. Percent Off
  3. Price To Amount
• Manager Overrides: You can configure manual discounts to require a Manager PIN for application at the register to prevent unauthorized price changes.

5. Who is eligible for a discount, and can I set restrictions?

You can narrow down who receives a discount using filters:

• Customer Groups: Restrict discounts to specific groups (e.g., Veterans, Seniors, or VIPs) in the Details section.
• Location Restrictions: While discounts are shared across your account, you can limit a specific discount to specific locations in the Details section under "Where will it be offered".
• Product Matching: When defining eligible products, apply filters and select "Only include" or "Exclude" to apply discounts to specific strains, categories, vendors, or pricing tiers.

6. How do I update pricing (Product-level vs. Inventory-level)?

Dutchie POS supports two distinct pricing models. Note that your model is typically set during implementation and can only be switched by Dutchie Support.

• Product-Level Pricing: Prices are set in the Products Catalog. Every package (inventory item) assigned to that product will share the same price.
• Inventory-Level Pricing: Prices are set at the Inventory/Package level. This allows different batches or packages of the same product to have different prices.
• Location-Specific Pricing: Even with product-level pricing, you can specify different prices for different locations within the Catalog detail page.

7. How do I manage tax categories and tax-inclusive pricing?

• Assigning Tax Categories: Navigate to Products > Catalog, select a product, and assign it a Tax Category. This can be done in bulk using the Bulk Actions menu.
• Ignore Net Taxes: In individual discount settings, you can choose whether to tax based on the Full Price (Ignore Net Taxes: Yes) or the Discounted Price (Ignore Net Taxes: No). Check your local regulations to determine which is required for your market.
• Tax-inclusive or "out the door pricing" is usually configured during implementation. Changing this pricing model requires assistance from Dutchie Support.