Use this article to reset a forgotten password and regain access to Dutchie E-Commerce Admin.
What is the issue?
If you forgot your password or can’t log in to Dutchie E-Commerce, it stops you from managing menu inventory, processing online orders, or viewing e-commerce reports in Dutchie Admin.
What’s causing the issue?
This is typically caused by a forgotten password or if the user is attempting to log into the wrong environment (e.g., trying to use Dutchie POS credentials on Dutchie E-Commerce Admin). Additionally, login credentials in Dutchie Admin are case-sensitive and must match the User account details exactly.
How do I solve the issue?
- Navigate to Dutchie Admin at admin.dutchie.com/login.
- Click the Forgot Password? link located below the login fields.
- Enter the email address associated with your Dutchie account.
- Click Send Reset Link.
- Check your email inbox for an email from Dutchie with password reset instructions. The reset email may sometimes land in your spam folder.
- Follow the instructions in the email and click the link to change your password. This link expires after 1 hour. If the link is expired, you can follow the steps above once again to reset your password.
- Click the Reset Password button within the email to enter a new password.
- Click Update Password and log in with your new credentials.
Commonly Asked Questions
- How do I get a password reset email?
- Does my manager have to reset my password for me?
- Can I use the same login I use for Dutchie POS Backoffice?