Use this article as an Admin or Manager to troubleshoot permission-related issues in Dutchie POS (Admin) when users are unable to adjust quantities, create products, or receive shipments.
What is the issue?
Users may find that certain options are missing preventing them from performing essential inventory tasks like audits or price modifications. This occurs when the specific actions required for their workflow have not been toggled on within their assigned role in the system.
What’s causing the issue?
The most common cause is a restrictive role configuration where the inventory and catalog permissions do not align with the user's operational responsibilities. In compliance-tracked markets (such as Metrc), certain actions may also be hidden if they require specific manager-level authorization that has not been granted.
How do I solve the issue?
Before beginning, ensure you have Admin-level access, as only users with permission to manage roles can alter these settings. Use caution when granting destructive permissions, such as product deletion or manual quantity adjustments.
- Log in to Dutchie POS Backoffice.
- Navigate to Settings > Users, and then selecting the "Permission groups"
- Select the specific Role or Permission Group you wish to edit from the list.
- Locate the sections for Inventory and Catalog permissions.
- Toggle the switches to enable or disable specific actions, such as Create/Edit Products, Adjust Inventory, Receive Shipments, or Perform Audits.
- Click Save.
- Instruct the user to log out and log back in to their device to see the updated changes.
Commonly asked questions
- Why can't my budtender see the button to adjust inventory counts?
- How do I give my inventory manager permission to add new items to the catalog?
- I'm trying to do a cycle count but the option is grayed out, can you help?
- One of my employees needs to transfer stock between rooms but doesn't have the option, what do I change?
- How do I stop certain staff members from being able to delete products?