Dutchie E-Commerce Settings FAQ

Welcome to the E-Commerce Settings FAQ. This guide covers the most frequent configuration requests and troubleshooting steps to help you manage your online store effectively.

1. How do I configure which products appear on my online menu?

To control which products display on your e-commerce menu, verify the following settings in Dutchie:

  • Quantity thresholds: Products below your minimum quantity threshold will not appear online. You can adjust this in your E-Commerce Admin under menu-sync settings.
  • Product availability: Ensure each product is set to Available Online within your POS back office.
  • Room configuration: Verify that the correct inventory room is mapped to your e-commerce menu.
  • Potency/THC display: To control how THC and potency information displays, check your potency source settings in the E-Commerce Admin.
  • Product images: If incorrect images appear, products may be synced to the Dutchie Content Library. You can upload correct images directly in the E-Commerce Admin or rename the product to disconnect it from the library.

To trigger a manual menu resync after making changes, go to your E-Commerce Admin and use the resync option.

2. How do I enable or disable online ordering for my store?

To toggle online ordering on or off:

  1. Log in to your Dutchie E-Commerce Admin.
  2. Navigate to Settings > Ordering.
  3. Use the Pause Ordering toggle to temporarily stop accepting online orders. When enabled, customers will see an "Online Ordering Coming Soon!" message.
  4. To re-enable, simply turn off the Pause Ordering toggle.

Note: If customers report they cannot order, it is commonly caused by the Pause Ordering setting being enabled or your ordering hours being set outside the current time.

3. How do I manage categories and subcategories on my online menu?

To adjust category and subcategory mappings:

  1. Go to Dutchie E-Commerce Admin > Menu.
  2. Select the product you wish to edit.
  3. Update the Category and Subcategory fields as needed, then save your changes.

To create a new custom category:

  1. Go to Customize > Categories in the E-Commerce Admin.
  2. Add your new category (e.g., "Drinks" as a top-level category).
  3. Use the drag-and-drop feature to reorder how categories appear on your menu.

Tip: If "ghost" products appear on your menu that are not in your inventory, you can temporarily inactivate them directly in the E-Commerce Admin while investigating the POS-to-E-Commerce sync.

4. How do I adjust checkout requirements and settings?

To configure checkout settings:

  1. Navigate to Settings > Checkout in your Dutchie E-Commerce Admin.
  2. Adjust required fields for customers (e.g., name, phone number, medical card info).
  3. For loyalty/rewards integration, ensure your third-party provider (e.g., Alpine IQ) is configured and the Combine Discounts setting is enabled if you want rewards to stack with sales.

Common issues:

  • If customers see a red error at checkout, verify all required fields are filled. Suggest they clear their cart and rebuild it.
  • For medical orders, customers can enter card information during checkout. Logged-in users may need to update expired card info that auto-fills.

5. How do I update my online ordering hours?

To change your e-commerce ordering hours:

  1. Go to Settings > Hours in your Dutchie E-Commerce Admin.
  2. Edit the hours for each order type (pickup, delivery, etc.) individually.
  3. Save and publish your changes.

For temporary changes: Use the Special Hours feature to set one-time schedule overrides for holidays or events without changing your regular hours.

Important: If customers see a "not taking orders" message, they are likely attempting to order outside your configured window. The "Hours and more" section on your menu displays current availability.

6. How do I customize homepage sections on my E-Commerce site?

To customize your homepage layout:

  1. Go to Dutchie E-Commerce Admin > Customize.
  2. You can add sections, rearrange them using drag-and-drop, and configure the content for each.
  3. Publish your changes when ready.

For image banners:

  • Upload banners in the Image Banners area of the admin portal.
  • Banners take approximately 10 minutes to appear in your admin and about 20 minutes to show on your live site.
  • You can configure or disable link behavior on each banner through the edit function.

For website embedding: To embed your menu on a third-party site (WordPress, GoDaddy, etc.), go to Customize > Embed for your code. For GoDaddy sites, a custom domain with CNAME setup is recommended over iframe embedding to avoid checkout issues.

7. How do I update my menu branding, logos, and images?

To update branding assets:

  • Dispensary logo/banner: Update these in the Branding/Customize section of the E-Commerce Admin.
  • Banner dimensions: Recommended sizes are 3,019 × 900px for main banners and 1,142 × 539px for specials images.
  • Product images: Recommended size is 1,600 × 1,600px.

Kiosk branding: If the wrong logo appears on your kiosk, try clearing the browser cache, logging out and back in, and verifying your location settings before re-uploading the image.

8. How do I configure specials and deals to display online?

To set up specials on your e-commerce menu:

  1. When creating a deal in your POS, set Available Online to Yes.
  2. The Display Order Priority field controls the order deals appear on your Specials tab (lower numbers appear first).
  3. To add a Specials navigation tab, create a Collection named "Specials" in the E-Commerce Admin, set its application to "Navigation Menu Item," and enable it.

Where customers see discounts:

  • On the menu with special offer tags and promotional banners.
  • During shopping via notification bubbles after adding qualifying items.
  • In the cart/checkout pages with discounts clearly applied.

9. How do I configure online order types (pickup, delivery, ASAP)?

To set up order types:

  1. Go to Settings > Ordering in the Dutchie E-Commerce Admin.
  2. In-Store Pickup: Enable the pickup toggle, then enable ASAP Ordering and/or Scheduled Ordering sub-toggles. Both are required for pickup to function.
  3. Delivery: Configure delivery settings and zones. Dynamic Delivery (separate menus for delivery vs. pickup) is currently available only in California, Michigan, and New York.

ASAP pickup time estimates are calculated automatically using an algorithm that averages the "ready for pickup" time across your last 20 orders.

10. How do I set up and configure kiosk checkout settings?

To set up a Dutchie Kiosk:

  1. Go to Settings > Ordering > Kiosk in your E-Commerce Admin to find your kiosk link.
  2. On your iPad, open the link in a web browser.
  3. Enable Kiosk Mode in your admin settings.

Customization options:

  • Adjust theme colors through Customize > Colors.
  • To disable QR codes on kiosk receipts, check the Hide Social Impact setting. If changes do not take effect, uncheck/re-check the setting and restart the device.
  • Check-in kiosks: You can set up an iPad for customer email check-in using this same process.
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