Learn how to revoke or reinstate a consumer's access to the referral link in Dutchie Loyalty & Marketing Pro. This article is for Marketing Directors and Dispensary Managers and related roles.
Dutchie Loyalty & Marketing Pro gives marketers granular control over who can share your dispensary's referral link. Rather than shutting down your entire referral program when a consumer misuses it, you can revoke referral link access for specific consumers individually, leaving the program intact for everyone else.
Common scenarios where you might revoke access include employees sharing referral links when they are not supposed to, consumers who abuse the link to game rewards, or any other situation where an individual consumer should no longer be able to share the referral page.
When you revoke a consumer's access, the referral page is hidden from them and they can no longer share the link. You can reinstate their access at any time. If your dispensary is on nationwide loyalty, a revocation applies across every market.
This feature is available for any user with the Edit Loyalty Accrual permission in Dutchie Backoffice.
Things to know
- Revoking referral access hides the referral page from the consumer. It does not affect their loyalty account, point balance, or any other part of the referral program.
- If your dispensary uses nationwide loyalty, revoking access for a consumer applies across all markets, not just the location where the change is made.
- You can reinstate a consumer's referral access at any time from the same location where you revoked it.
- You can revoke or reinstate access from two places: the referral program leaderboard in Dutchie Backoffice, or the individual consumer's profile.
- A Referral Access column is available in the customer table in Dutchie Backoffice. You can add this column to your view by clicking the cog wheel, but you cannot sort by it.
Revoke or reinstate access from the leaderboard
The leaderboard in the referral program shows your top referrers and the consumers each person has referred. Use this view to identify consumers who may be abusing the link.
- In Dutchie Backoffice, go to Marketing > Loyalty > Referrals.
- In the Top Referrers section, click the ellipsis (...) next to the person's name and click Revoke access. If the person's access has already been revoked, a Reinstate access option appears here.
Revoke or reinstate access from a consumer's profile
- In Dutchie Backoffice, go to the Customers list and search the person's name.
- In their profile, scroll to the Referral Access section.
- Select Revoke access or Reinstate access.
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