This article explains how brand owners can request access to Connect and what to expect during the onboarding process. It is intended for Marketing Directors, Brand Owners, Brand Managers and adjacent roles.
Connect gives cannabis brands a dedicated space to manage their presence across the Dutchie platform. Through Connect, brands can upload assets, manage their company profile, and ensure that their products are represented accurately wherever Dutchie powers retail.
Access to Connect is set up through Dutchie Support. Once onboarded, brand owners take full responsibility for maintaining their profile and assets. Retailers and Dutchie do not manage brand content on your behalf.
Things to know
- You must contact Dutchie Support to initiate onboarding.
- You may need to wait up to 5 business days after you have contacted Dutchie Support and shared the required information.
- Brand presence and asset management within Connect are the responsibility of the brand owner. Dutchie and the retailers who sell your products do not manage your Catalog content.
Step 1: Contact Dutchie Support to request access
To get started, reach out to Dutchie Support and request onboarding into Connect.
Step 2: Provide the required information
When you contact Dutchie Support, include all of the following:
- Brand name
- Email contact: the email address Dutchie Support should use to reach you during onboarding
- High-resolution logo: This should be in .jpg or .png format.
- Company description
- Markets of Operation
Submitting complete information helps avoid delays in your onboarding timeline.
Step 3: Receive Connect access
Once Dutchie Support initiates your onboarding, you will be contacted via email and receive access to Connect within 5 business days.
Managing your brand presence
After you receive access, your team is responsible for keeping your Catalog content accurate and up to date. This includes your logo, company description, and any other brand assets you upload.
Dutchie does not manage or update brand content on your behalf. Retailers who carry your products through the Dutchie platform also do not have the ability to edit your brand profile.
Troubleshooting
I submitted my request but haven't received access after 5 business days. What should I do?
Follow up directly with Dutchie Support.