Beta · Phased Rollout
How customers can switch to Pay by Bank after placing an order — and what changes for you at the POS
This article covers a new Pay by Bank feature that is currently in alpha testing and rolling out to a limited set of stores. As testing expands, more locations will see this experience — if your store doesn't have it yet, you may see it added in a future rollout phase.
This feature is in active testing. Behavior, screens, and timelines described below may change as the rollout continues. Check back here for updates, or reach out to your regional manager if you have questions about whether your store is included in the current phase.
What's Changing
Today, customers who choose Pay by Bank at checkout get a seamless, pre-paid experience at pickup or delivery. But customers who select a different payment method at checkout never get a chance to switch — even though many would prefer to pay ahead if they were reminded.
With this new feature, customers who place an online order without selecting Pay by Bank will now be prompted to pay with Pay by Bank at multiple points throughout their order journey, using the same emails, texts, and confirmation screens they already receive today.
Where Customers Will See the Prompt
The "Pay by Bank now" prompt will appear on the same touchpoints customers already receive for every order — no new communications are being introduced. The button is added to:
- Order confirmation screen (web and app) immediately after checkout
- Order placed confirmation email
- Order confirmed / being prepared email
- Order status text message updates — SMS notifies the customer that they can pay with Pay by Bank and directs them to check their email, where the Pay by Bank button and link are available. The SMS itself does not contain a direct payment link.
Order Confirmation Screen
(In Alpha)
Order Confirmed Email
(Coming Soon)
Text Message Update
(Coming Soon)
SMS directs customers to check their email — no direct payment link in SMS.
Example screens a customer may see throughout their order journey. In Alpha = live now for select stores. Coming Soon = rolling out in a later phase. Actual layout may vary by platform and order type.
What Happens at the POS
If a customer taps "Pay by Bank now" and completes payment before their order is finalized, the order will automatically update in the POS to reflect Pay by Bank as the payment method — no manual action is required from you to make this switch.
Once a customer pays this way, the order behaves exactly like any other Pay by Bank order that was selected at checkout from the start. You'll finalize it the same way you already do today — there's no new or different workflow to learn.
What This Means for You
- You may start seeing orders arrive as Pay by Bank that weren't originally placed that way — this is expected and means the customer paid ahead using the new prompt.
- No new training is required for finalizing these orders — follow your existing Pay by Bank checkout process.
- If a customer asks about the "Pay by Bank now" link they received in their email, you can let them know it's a safe and optional way to pre-pay before their order is ready.
- If a customer asks why they received a text about Pay by Bank but couldn't find a link in it, let them know the link is in their email — the text message is just a reminder to check there.
- If you have questions about whether this feature is active at your store, check with your store manager or regional contact.
Frequently Asked Questions
Do I need to do anything differently when this order arrives?
No. Once a customer pays using this prompt, the order updates automatically and is treated exactly like a standard Pay by Bank order. You'll finalize it the same way.
What if the customer changes their mind after starting the Pay by Bank flow?
If the customer does not complete the Pay by Bank payment, their original payment method at checkout remains in effect and no changes are made to the order.
Is this available at my store?
This feature is in alpha testing and is only live at a limited number of stores during this phase. Check with your store manager or regional contact to confirm whether your location is included.
Will customers get extra texts or emails because of this?
No new communications are being added. The Pay by Bank prompt is included in the same emails and texts customers already receive for every order.
A customer said they got a text about Pay by Bank but there was no link — is that a bug?
No, this is expected. SMS messages cannot include a direct Pay by Bank payment link, so the text notifies the customer and directs them to check their email, where the Pay by Bank button is available.