Dutchie Back Office discounts not syncing to online menu

This article explains why discounts configured in Dutchie Back Office may not appear in the Offers section of the E-Commerce online menu, or why only some discounts are syncing while others are not.

Symptoms

  • Discounts do not appear in the Offers section of the online menu
  • Some discounts sync correctly while others do not
  • Online shoppers cannot see or apply available discounts

Cause

The most common cause is that the discount's settings do not meet the requirements for E-Commerce sync. This can happen when:

  • The online channel is not enabled on the discount
  • The discount is scoped to a customer group not recognized by the E-Commerce platform
  • Item exclusions configured in Back Office are not reflected on the online menu
  • The discount was created before the sync setting was enabled

Solution

Before you begin: Confirm that Discount Sync is enabled for your E-Commerce store. You will need admin access to Dutchie Backoffice to verify and update discount settings.

  1. Log in to Dutchie Backoffice Admin.
  2. Navigate to E-Commerce > Settings > Integrations  

  3. Find the Dutchie POS integrations card, click through it, and go to Settings > Discount Sync and confirm Discount Sync is toggled on.



  4. Navigate to Marketing > Discounts and open the discount that is not syncing.
  5. Confirm that the Available Online or equivalent channel setting is enabled for the discount.
  6. Review the Eligible Items and any Exclusions configured on the discount. Verify that the same exclusions are intended to apply online.
  7. If exclusions in Dutchie Backoffice are not reflecting on the online menu, remove and re-add the exclusions, then save the discount.
  8. Save all changes.
  9. Navigate to your Dutchie E-Commerce online menu and refresh the Offers section to confirm the discount now appears.

Frequently asked questions

Discount sync is enabled but some discounts still are not showing on the online menu — what else should I check? Open each discount in Dutchie Backoffice Admin > Marketing > Discounts and confirm the online channel is enabled individually. Discount sync being enabled at the store level does not override per-discount channel settings.

A discount shows correctly on POS but is marked "not available for recreational" on the online menu — why? This typically means the discount's Customer Type or Applicable Menu setting is restricting it to medical only. Review the discount's eligibility settings in Dutchie Back Office.

Will enabling online sync for an existing discount affect how it works at the register? No. Enabling a discount for the online channel adds it to the E-Commerce menu but does not change how the discount behaves in Dutchie POS.

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