Discount showing the wrong amount in Dutchie POS

This article explains why a discount in Dutchie POS may apply but calculate an incorrect amount at the register, and how to resolve it.

Symptoms

  • A discount applies but shows the wrong value — for example, $0.01 instead of a percentage-based reduction
  • The discount label appears correct but the transaction total is wrong

Cause

This issue most commonly occurs when a discount's value field is misconfigured. Common causes include:

  • A flat-dollar amount is entered where a percentage is expected, or vice versa
  • The discount value contains a data entry error (for example, 0.15 entered instead of 15 for a 15% discount)
  • The discount was partially updated and the change did not fully save

Solution

Before you begin: Confirm you have admin access to discount configuration in Dutchie POS Backoffice.

  1. Log in to Dutchie POS Backoffice.
  2. Navigate to Marketing > Discounts and locate the discount that is applying incorrectly.
  3. Open the discount and review the Discount Type field. Confirm whether it is set to Percentage or Dollar Amount, and verify this matches your intent.
  4. Review the Discount Value field and confirm the correct number is entered — for example, 15 for 15%, not 0.15 or 0.01.
  5. Check the Eligible Items, Eligible Groups, and any Conditions fields to confirm no conflicting rules are present.
  6. Save the discount.
  7. Open a test transaction in Dutchie POS and apply the discount to confirm it now calculates correctly.

Frequently asked questions

The discount label looks correct at the register but the amount is wrong — where is the error coming from? The most common source is a misconfigured Discount Value or Discount Type in Back Office > Marketing > Discounts. Open the discount record and verify both fields match your intended setup.

The discount works on other registers but showed a wrong amount in one transaction — could it be a one-time glitch? It is possible for a single transaction to reflect stale data. Re-applying the discount after confirming the Back Office configuration is correct will usually resolve it.

Will fixing the discount in Back Office affect past transactions? No. Edits to a discount apply to future transactions only and do not retroactively change completed sales.

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