This article explains why a discount may be blocked from applying to a specific product in Dutchie POS and how to resolve the mismatch.
Symptoms
- A budtender attempts to apply a discount manually or automatically and receives an error such as "does not meet criteria"
- The discount applies successfully to other products in the same category or at the same price point
- The affected product appears identical to products that accept the discount
Cause
The discount is configured with product-level conditions, such as specific SKUs, categories, brands, or product tags, that the affected product does not satisfy. A mismatch in any single condition is sufficient to block the discount, even if the product appears similar to others that accept it.
Solution
Before you begin: Confirm you have admin-level permissions in Dutchie POS to view and edit both discount settings and product records.
- Navigate to Marketing > Discounts and select the discount that is failing to apply.
- Review the Conditions or Eligible Products section to identify which product attributes are required, for example, category, brand, tag, or specific product name.
- Navigate to Products > Catalog and open the product record that is not accepting the discount.
- Compare the product's category, brand, and tags against the discount's conditions.
- Verify that the vendor listed in the Catalog matches the vendor listed in Inventory. A vendor mismatch between these two locations will prevent the discount from applying, even if all other conditions appear correct.
- Correct any mismatch by either updating the product's attributes to match the discount conditions, or updating the discount conditions to include the product.
- Save your changes.
- Return to the register, add the product to the cart, and attempt to apply the discount again to confirm it is now accepted.
Frequently asked questions
Why does the discount work on some products but not others that seem identical?
Product eligibility is determined by the specific attributes on each product record, such as category, brand, vendor, or tag. Two products can look the same on the sales floor but have different backend attributes that affect discount eligibility.
Can I apply a manual discount to any product regardless of conditions?
No. Manual discounts in Dutchie POS are subject to the same product-level eligibility checks as automatic discounts. If a product does not match the configured conditions, the discount will not apply whether it is triggered manually or automatically.
What should I do if the product attributes look correct but the discount still fails?
If the product's attributes match the discount conditions and the error persists, contact Dutchie Support. The issue may require investigation of the product's data or a system-level sync.
Does this error affect automatic discounts differently than manual discounts?
No. Both discount types evaluate the same product conditions. If a product does not meet the criteria, neither type will apply successfully.