Operators in New York State should not use the Adjust inventory action to increase package quantities or correct negative quantities in Dutchie. This article outlines what to do instead.
Things to know
In New York, Metrc blocks any adjustments from integrated systems such as Dutchie if the adjustment would increase a package's quantity beyond the amount received minus the amount sold, repackaged, or used in processing jobs. In other words, a finished good package's quantity can't be adjusted up once it has been designated as a finished good and transferred out of the originating facility.
However, such an adjustment would still be allowed to go through in Dutchie, which causes a discrepancy between Dutchie and Metrc and errors in Traceability > Logs such as "[package] cannot be Adjusted because it is a Finished Good and final quantity cannot exceed quantity Received less quantities Sold, Repackaged, or used in Processing Jobs: -2 Each."
If such a discrepancy isn't corrected, operators may end up with negative package quantities in Metrc
How to correct negative quantities
Log in to Metrc and review sales receipts to determine what caused the discrepancy, then edit the sale receipt(s) in Metrc. For example, a discrepancy or negative quantity could be due to a sale that was rung up with "Package A" when the item that actually left the store was from another "Package B". Contact Metrc support if you need help finding the source of a discrepancy.
If you are unable to identify the exact transaction or Package ID that caused a discrepancy, review your available records and security camera footage and make the most accurate correction based on the information you have. If you are unable to locate the incorrect package that was picked, reach out to OCM so they are aware in case there are any questions regarding the inventory discrepancy. You should also document the reason for the correction and any supporting details for their records.
To help avoid issues like this, ring up items by scanning the Retail ID QR code instead of scanning standard barcodes or by manually adding items to a cart.