Generate a voice authorization code to verify your identity with Dutchie Support

When you call Dutchie Support, the support team needs to confirm that you are an authorized user before helping you with account or system access issues. The VoiceAuth code feature in Dutchie Backoffice gives you a way to verify your identity over the phone without sharing sensitive account details out loud.

To use this feature, you will generate a six digit code from within Dutchie Backoffice and read it to the support agent during your call. Dutchie Support uses this code to confirm who you are before connecting you to a specialist. 

Before you begin

• You must have access to Dutchie Backoffice to generate a VoiceAuth code. 
• You need to have Dutchie Backoffice open during your call to Dutchie Support so you can generate the code during your call.
• The code Dutchie Backoffice generates is six digits. You will read it aloud to the support agent during your call. You cannot manually input the code.

Generate a VoiceAuth code

1. Call Dutchie Support (866) 838-8244)
2. When prompted, tell the system whether you are a dispensary staff or calling about a personal account or order.
3. Describe the issue you need help with.
4. When the support agent asks you to verify your identity, open Dutchie Backoffice.
5. Select the help icon in the upper right corner.
   
   
    
6. Select Dutchie Support Authentication.
   
7. Dutchie Backoffice will display a six digit code on screen.
8. Read the code aloud to the support agent on the call.

Once the support agent confirms your code, Dutchie Support will use it to verify your identity and connect you to a specialist who can help with your issue.