If you dispatch deliveries through Onfleet, customers can follow their order in the Dutchie mobile app including driver location, an estimated arrival time, and delivery status, updating in real time as the order moves.
Live tracking is currently only available for deliveries dispatched through Dutchie E-Commerce locations integrated with Onfleet. This is not supported with the Dutchie POS <> Onfleet integration.
Turning it on
In Dutchie E-Commerce admin, go to Settings > Integrations > Onfleet, open your existing Onfleet connection. Under Enabled Features, turn on Mobile Delivery Tracking:
What customers see
A customer can pull up live tracking for an active delivery from Order History → Track Delivery in the mobile app. It shows their driver's live location on a map, an estimated arrival time, and a status timeline:
What's included
- Live driver location on a map, updating as the delivery progresses.
- An estimated arrival time that updates as conditions change.
- A status timeline (confirmed, driver assigned, out for delivery, delivered).
What's not included
- Contacting the driver — there's no call, text, or chat option with the driver from the tracking screen.
- Other fleet providers — this is Onfleet-specific for now.
- Pickup orders — tracking applies to delivery orders dispatched through Onfleet, not in-store or curbside pickup.
Frequently asked questions
Do I need to change anything about how I dispatch through Onfleet?
No. Turning on Mobile Delivery Tracking doesn't change how orders are sent to Onfleet or how your drivers work — it only adds a customer-facing tracking view on top of your existing setup.
Will this work for all my delivery orders?
It applies to delivery orders dispatched through the Dutchie E-Commerce <> Onfleet integration. Orders fulfilled through a different fleet-management provider, or the Dutchie POS <> Onfleet integration, won't show live tracking.
Can customers contact the driver directly in the app?
Not from the tracking screen. There's no call, text, or chat option built into live tracking — it's a view-only map, ETA, and status timeline.
My customers say they don't see a Track Delivery option
Confirm Mobile Delivery Tracking is turned on under your Onfleet integration settings. This capability is also rolling out gradually across accounts, so if it's enabled on your end and customers still don't see it, check back soon or reach out to support.