Q: Why are my transfers, conversions, splits and adjustments not showing up in NMS2S?
A: The NMS2S API only supports Sales, Deliveries, Patient Validation, and Voids at this time.
Any inventory management actions such as conversions, splits, or adjustments must be manually entered into NMS2S to keep the systems in sync. You can import new inventory into the Dutchie Backoffice, but products must be received in NMS2S first.
Dutchie looks forward to providing a more seamless integration when the RTS team is able to make those endpoints available.
Please refer to the NMS2S user guides for more information.
Q: When trying to ring up a product, I get an error: “Cannot Complete sale: item with barcode ‘1234512345123451’ was not found in New Mexico inventory’.
A: All products must be in a ‘Sales Floor’ or ‘Consumption Lounge’ room in NMS2S before they can be successfully reported from Dutchie. Please ensure you’ve moved all products you intend to sell to an appropriate room in traceability. You can find instructions on moving products to a sales floor in the NMS2S Retail User Guide. This error may also occur for products that do not exist in NMS2S.
Q: I’ve followed the NMS2S Steps for Deli Style Flower, but now it has a new Package ID in the traceability system. How do I sell this product?
A: The newly created Package should be available to be received in Dutchie, as if it were a new package.
Keep in mind you will need to adjust down the quantity of the source package in Dutchie to keep these inventory levels in sync.
Q: I’m trying to sell a non-cannabis item in Dutchie, but I’m getting an error: “Unable to process request. Each ticket item must have a valid inventory item, quantity, dollar amount, and tax amount.” - What’s going on?
A: We’ve identified an issue in Dutchie that occurs when non-cannabis items are in a cart without any cannabis products, causing this error. You can proceed with the sale normally if you add a cannabis product to the cart. Otherwise, you may need to manually document this sale and reconcile in POS when our fix is in place.
Q: I’m getting an error around purchase limits, what’s going on?
A: The most common error we’ve noted for Purchase limits are Dutchie purchase limits that are configured to include Medical patients, usually because they’re configured to an ‘All Customers’ customer type.
The NMS2S integration should automatically return the available allotment for patients with a valid MMJID, so Dutchie purchase limits can be configured to only apply to ‘Recreational’ customer types. You can update your purchase limits by going to Settings > Taxes & Compliance > Purchase Limits. For more info on configuring purchase limits in dutchie visit our help center page here.
Q: I’m having some trouble getting / entering my Token for the NMS2S Integration, can you help?
A: Only an Admin user in NMS2S is able to generate a location token to enable the integration. Please ensure that you are logged into an NMS2S admin profile before generating your token.
Tokens are case sensitive, so keep in mind that if you paste your token into a software that auto-corrects, it may capitalize the first letter (e) which can result in errors. A token error will present itself as a variation of an ‘Unauthorized’ error.
Q: Why is my Integration Audit showing 0 Quantity?
A: This issue occurs when the products have not been moved to the Sales Floors, or there is an issue with the NMS2S Token. Be sure you have moved your product to a sales floor in NMS2S, and confirmed your Token has been entered into Dutchie correctly.
Q: How do I contact the RTS / NMS2S Team?
Per the RLD CCD NMS2S Website you can get help with NMS2S:
By visiting their support center,
Using their support portal: nms2s.org/support-request.html
Or Calling 505-524-0940.
Please check the NMS2S website for availability.
Admin help center