Zebra label printer troubleshooting for Dutchie POS and Greenbits

Troubleshoot your Zebra label printer for Dutchie POS and Greenbits.

Things to know

This article covers troubleshooting steps for both Dutchie POS and Greenbits products.

General troubleshooting

Confirm the printer is powered on and the status light is steady green.
Disconnect the label printer from the power source for 30 seconds before reconnecting.
Check the USB cable connecting the label printer to the register. Ensure the cable is fully connected to the label printer and inspect the cable for any signs of damage.

If you have a Dutchie Register terminal, try rebooting it:

Sign out Dutchie POS or Greenbits.
Press and hold the power button on the back of the monitor until the Power Options Menu appears.
Select Reboot.
Wait until the device completes the reboot process and returns to the sign-in screen.

Not printing labels

Check the light(s) on your printer to make sure it's ready to print labels. The status light should be steady green and no other lights should be on.
Perform a test print by pressing and holding the feed and cancel buttons for 2 seconds.
Hold the feed button for 3 seconds to confirm the paper feeder is functioning.

Alignment and sizing issues

If labels are misaligned or not printing in the correct size or orientation, use the following steps to recalibrate the printer. This is often required after changing label rolls, especially when switching between different label sizes.

Press and hold the Pause and Cancel buttons for 2 seconds, then release. The printer feeds out several blank labels and measures them to determine the label size and type.
Calibration is complete when the labels stop feeding. Tear off the and discard blank labels, and resume printing.

Labels are blank, discolored, or have gaps

If you're getting blank labels:

Make sure the label roll is loaded correctly, with labels face-up and the lead of the roll tucked under the plastic guides (ZD410 shown):
Next, make sure you're using thermal labels.
- You can check this by scratching a label with the edge of a coin or another metal object. This should leave a light gray mark on the label.
- If there's no mark, replace the roll with thermal labels.

If labels are blackened or discolored, the label roll may have been exposed to excessive heat.

Change to a new roll.
Make sure label rolls are stored in a cool, dry location.
Make sure the printer is located away from heat sources. A steady yellow or orange status light or flashing red status and pause lights indicate the printer is overheating. Turn off the printer immediately and allow it to cool.

If there are gaps or white lines on your labels:

Turn the printer off and allow it to cool for several minutes.
Carefully clean the thermal print head with isopropyl alcohol and a cotton swab or soft cloth.
Wait for the alcohol to dry completely before turning the printer back on.