Learn how to troubleshoot issues you may experience with your A&D scale.
Remove and reconnect serial cable
- Remove and reconnect the serial cable connected to the scale, ensuring the locking pegs are fully secured.
- Remove and reconnect the serial cable and serial to USB cable, again ensuring the locking pegs are fully secured.
- Inspect both cables for signs of damage, as damaged cables may need to be replaced.
- Ensure you're using a compatible serial cable.
Power-cycle the register
- The Register Terminal (Elo device) can be power-cycled following the steps detailed at Register Terminal Troubleshooting. The scale should be power-cycled by disconnecting from the power source for 30 seconds before reconnecting.
- For other devices, refer to the manufacturer's instructions for power-cycling.