Learn how to automatically push online orders to Dutchie Register for fulfillment without needing to recreate the online order.

Dutchie’s order sync integration allows users to fulfill online orders at the Dutchie Register without having to manually recreate the online order in the Dutchie Register. When order sync is enabled, online orders are automatically pushed to the register for fulfillment. 

Things to know

  • Dutchie users must have Order Sync enabled with their Dutchie POS integration.
  • If you are switching from another POS to Dutchie POS your CSM will set up the Dutchie POS integration and enable Order Sync for you.

Order sync workflow

Once a customer places an order through Dutchie’s Online Menu the new order will appear on the Dutchie terminal as a notification. Use the following steps to start the order sync workflow:

  1. When the new order appears on the terminal, tap Confirm.
  2. Refer to the Dutchie Ecommerce receipt and gather the items ordered. 

Complete the following steps to fulfill the order in the Dutchie Register:
 

Main article: Set up, create, and fulfill pre-orders with Dutchie POS

  1. In the Dutchie POS Register, go to the Guest list page, and locate the order under New Online Order status column.
  2. The cart will show the products that the customer ordered without specific package IDs. Fullfill the item in the cart by scanning the barcode on each item or adding the items manually through the Add items button. Note that the ability to add items manually may not be available to all users or may require a manager PIN, depending on your configuration. Contact Dutchie Support to change this configuration if you want to allow all users to search and add items manually.
  3. Click Notify. This notifies the customer via SMS and/or email that the order is ready for pickup and moves the order to whatever status column you've assigned for Notify button (for pre-orders) on the Guestlist statuses page in the Backoffice.
  4. Physically bag products with the Dutchie Ecommerce receipt and place them in the designated area on the sales floor. 
    Note: This is the same receipt printed out from the Ecommerce terminal. 
  5. When the customer arrives at the register, select the order from the Guest list. 
  6. Click the Checkout button to complete the payment details and fulfill the order.
     

Matching orders between Ecommerce and POS

By customer profile information

Dutchie POS matches customer information coming from Dutchie Ecommerce to existing customer/patient profiles in Dutchie POS using the following attributes, in order of importance:

  1. Medical Marijuana State ID
  2. Email
  3. Phone Number
  4. Last Name + date of birth

If Dutchie POS has multiple customer profiles with the same information, Dutchie POS matches the Ecommerce order with the oldest matching customer profile. If an Ecommerce order appears in Dutchie POS under a different name or customer profile, it is likely because there are multiple profiles with the same email address or phone number.

By order number/transaction reference

Dutchie Ecommerce and Dutchie POS each automatically generate their own unique Order ID/Order # for each order. The Ecommerce Order ID and POS Order # will, therefore, not match.

To help you match corresponding orders between the two, the Dutchie Ecommerce Order ID appears in Dutchie POS in the Transaction Reference (Ref) field:

reg_guestlist_card_ref number.pngreg_cart_ref number.png

If REF does not appear on your customer cards in the guest list, go to Register > Configure > Cards in the Dutchie POS Backoffice and ensure the box for Transaction reference number is checked for each applicable guest list status. See Configure your location's customer cards for more information.

The Transaction reference number field is editable in the register, so if a user edits this field, the Ecommerce order number will be lost.

Further reading