Merrco | Dutchie E-Commerce - Give refunds in Merrco

Things to know

• Merrco is only available to Canadian operators at this time.

Give partial refunds in Merrco

1. Log into your Merrco account.
2. Navigate to Reports > Activity Report> Lookup.
3. Enter the date range and Generate Report.
4. On the page, you can click on Settlements.
5. Click on the Transaction ID.
6. Click Credit.
7. When the Process Credit modal appears, enter the transaction ID and apply the credit aka refunded amount. Please note – the amount is without decimals. For example, if you want to refund $12.34, you would input 1234.

Give full refunds in Merrco with any POS integration

Refund a Dutchie E-Commerce Order

1. Locate the order in your ​Dutchie account​ within ​Past Orders​ on the ​Orders Page​.
2. Select Cancel Order in the bottom right-hand corner of the page, and a pop-up modal will appear.
   • Note for Merrco transactions: If you need to cross-reference a Dutchie E-Commerce order with the corresponding transaction in Merrco (Netbanx), click View Merrco ID within the Payment section of the order details at the top of the page.
3. Select a reason for the cancellation and click the blue Submit button. 
   • You may send an optional text message to your customer confirming the order cancellation by clicking the Notify the customer via text checkbox.
4. A confirmation page will appear indicating the total amount of the order to be refunded. Upon clicking the blue Confirm button, the order will be cancelled in Dutchie E-Commerce, and a credit will be processed in your payment processor account. Now that you've cancelled the order in Dutchie E-Commerce, refund the order in Cova to balance your inventory.

Read more

• Learn about Dutchie E-Commerce integrations
• Process and refund orders with Cova integrations