Cova | Dutchie Ecommerce - process and refund orders with Cova and payment integrations

After you're set up with Cova and a payment integration, you can follow this guide to learn how to fulfill and refund Dutchie Ecommerce orders.

Notice

Screenshots or steps may not be accurate. While we strive to provide accurate, up-to-date documentation of our products and integrations, the look and feel of the third-party software discussed in this article may differ. On occasion, we are not notified of updates. You should refer to the documentation associated with your third-party tool to ensure you have the most current information.

Things to know

  • You must have appropriate settings permissions on your Dutchie Ecommerce user account to manage orders. Please see your account administrator to update your account.

Process a Dutchie Ecommerce Order

  1. A customer places a ​pickup order ​on your Dutchie Ecommerce menu. When that happens, you should notice the following:
    • The new order appears on the Dutchie Ecommerce Terminal (iPad/tablet) with an audio notification
    • New order appears on the Orders tab in Cova POS
  2. Tap ​Confirm ​on the iPad/Orders page in Dutchie Ecommerce to signify that the order has been acknowledged.
  3. Locate the order on the Orders tab in Cova POS.
  4. Select Ready for Pickup within Cova.
  5. Tender the transaction in Cova.
    • Pre-Paid Orders: Select Online Payment​ as the payment type if the terminal receipt says 'Credit Card' and shows the last four digits of their card. This customer has already paid through Merrco
    • For Cash Orders: ​Select Cash as the payment type if the terminal receipt says ‘Cash’. You will need to collect payment when the customer arrives for their order.

Refund a Dutchie Ecommerce Order

  1. Locate the order in your ​Dutchie account​ within ​Past Orders​ on the ​Orders Page​.
  2. Select Cancel Order in the bottom right-hand corner of the page, and a pop-up modal will appear.
    • Note for Merrco transactions: If you need to cross-reference a Dutchie Ecommerce order with the corresponding transaction in Merrco (Netbanx), click View Merrco ID within the Payment section of the order details at the top of the page.
  3. Select a reason for the cancellation and click the blue Submit button. You may send an optional text message to your customer confirming the order cancellation by clicking the Notify the customer via text checkbox.
  4. A confirmation page will appear indicating the total amount of the order to be refunded. Upon clicking the blue Confirm button, the order will be cancelled in Dutchie Ecommerce and a credit will be processed in your payment processor account. Now that you've cancelled the order in Dutchie Ecommerce, refund the order in Cova to balance your inventory.

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