The Alpine IQ/Dutchie Ecommerce integration allows customers to redeem Alpine IQ rewards on online orders. Learn how to integrate Alpine IQ with Dutchie Ecommerce and redeem customer rewards at checkout.
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- Enable Alpine IQ on your Dutchie Ecommerce account
- Receiving Orders
- Customer experience
- Dispensary experience in Dutchie POS
- Related Alpine IQ help documentation
Enable Alpine IQ on your Dutchie Ecommerce account
Method one: contact Alpine IQ and Dutchie Ecommerce
- Contact Alpine IQ to obtain your Authorization Token.
- Provide that information to your Dutchie Ecommerce Customer Success Manager, and they'll enable the integration for you.
Method two: self-setup
Alternatively, you can locate your Authorization Token by following these steps from within your Alpine IQ account.
Alpine IQ side
- Click on "Settings" (top left), then the header section labeled "API."
- Copy the entire key within the "Your key" box
Dutchie Side
- Go to Settings > Integrations > Alpine IQ.
- Enter your Auth Token provided by Alpine IQ.
- Optionally, enable Combine Discounts to allow Alpine IQ rewards to be applied if a customer's order also contains a sale item or other Dutchie Ecommerce discount or promo code.
- Optionally, enable Send Abandoned Cart Data if you want to set up abandoned cart campaigns.
- Click Connect.
- Upon successful connection, enter a:
- Display Name - This changes the message customers see at checkout from “Connect Your Rewards” to “Connect to [custom text]."
- Display Description
-
Display Enrollment
- Click Save.
- If you're also integrated with Dutchie POS, go to Settings > Integrations > Dutchie POS > Settings tab.
- Check the box for Redeem Reward at POS. This makes it so customers' loyalty points aren't deducted from their wallet until the order is completed in Dutchie POS instead of when the customer submits their order in Dutchie Ecommerce. This allows dispensary staff to apply the reward at the POS without deducting points twice.
- Click Save.
Receiving Orders
When a customer applies an Alpine IQ reward to their order, the reward will be displayed as a line item discount on the individual order and on the terminal, similarly to how Dutchie Ecommerce discounts are displayed.
Customer experience
On the checkout page, customers can enter their phone number or log into their Dutchie account if they haven't already logged in. If the customer does not have a rewards account with Alpine IQ, an “Enroll in our Rewards Program” option will appear in the Rewards section of the checkout page.
If there's an Alpine IQ account associated with their phone number, they can connect their Alpine IQ account to their Dutchie account if they haven't already done so:
Then, they'll receive a verification code via text, which they'll enter on the checkout page:
The Alpine IQ Rewards section of the checkout page shows all the rewards the customer can redeem based on their points balance. Only percentage or dollar-amount discounts can be redeemed from the checkout page (explained in a tooltip that appears when hovering over the info icon). Other rewards can be applied manually at the point of sale.
Dispensary experience in Dutchie POS
The Dutchie Ecommerce order appears in the Dutchie POS guest list. When a staff member opens the order, the Alpine IQ reward appears on the right sidebar:
The reward does not apply to the order automatically - you must select Redeem. The required points are deducted from the customer's account once the transaction is completed.
Note: Dutchie Ecommerce integration with Alpine IQ allows redemption of only a single reward on an Ecommerce order.