Things to consider

• When receiving, you must select an expiration date for the new inventory. 
• If your purchase order includes multiple products, and the vendor doesn’t send all the products requested, you can still receive the products that were sent, see reopen a purchase order. 

Receive purchase order inventory

1. Go to Products > Inventory.
2. Click Receive. 
3. Select the purchase order you are receiving from the Purchase order dropdown.
   Note: All submitted purchase orders are visible in the dropdown when receiving inventory. 
4. In the Items received section, select the items you are receiving and fill out the required fields.
5. Click Receive. It may take several seconds to complete this action. Avoid clicking Receive multiple times as this could cause a duplicate manifest in Dutchie POS.
6. Go to Products > Purchase orders.
7. Select the purchase order you just received. 
8. Verify items and totals are accurate. 
9. Click the Actions dropdown and select Complete order. 
10. Click the Complete button to close the purchase order.   

Print labels

After clicking Receive, a Packages successfully received dialog appears, from which you can print labels for the inventory you just received.

1. Click Print labels.
2. Choose a Label type.
3. Choose a Printer.
4. Enter the Quantity of labels you want to print for each package. Enter 0 if you don't need labels for a certain package.
5. Click Print preview to download a PDF file that shows a preview of your labels.
6. Click Print to print all labels.

You can also print labels later for any inventory item:

1. Go to Products > Inventory.
2. Find an item in the inventory table and click the ellipsis on the right.
3. Select Print labels.

Can't see third-party vendor manifest?

If you cannot see the third-party vendor manifest in Receive Inventory, there could be an issue with how the manifest was sent, received, or integrated between Dutchie and the third party. Issues may include: 

1. Manifest Not Sent or Accepted Properly: If the third-party vendor did not send the manifest correctly, or if it was not accepted in the state tracking system, it will not appear in the Receive Inventory section. Double-check that the manifest was accepted in the state system and that all API credentials and license numbers are correct.

2. Integration or Sync Issues: Sometimes, manifests are accepted in the state system, but do not sync to Dutchie POS. This can be due to integration settings, API errors, or delays in syncing. In these cases, the manifest will not show up in the Pending Transfers or Receive Inventory, and manual intervention may be required.

3. Incorrect Customer or Vendor Profile Setup: For BioTrack users, if the customer profile (representing the retailer) does not have the correct MJ State ID or license number, manifests may be voided or not appear at all. The MJ State ID must match the location license number in the integration settings.

4. Manual Receiving Required: If inventory is received in BioTrack before Dutchie, the pending transfer in Dutchie may be set to "Null," preventing it from being received through the normal workflow. In this case, the inventory must be manually received in the back office or uploaded via CSV.

5. Settings and Permissions: Some systems require specific settings to be enabled for third-party manifests to appear. For example, in BioTrack, "Enable Deliveries" must be set to "Yes" for third-party manifests to be processed.

6. State-Specific Requirements: Some states have unique requirements for external transfers or third-party manifests. For example, in Illinois and Virginia, third-party inventory can only be received during specific transfer windows and must have the correct barcodes.

Learn more

• Explore information about managing inventory in Dutchie POS