Scan a guest ID at the Dutchie Register

From the Dutchie Register's Guest List, you can scan a customer's ID with a barcode scanner, your device's camera, or by uploading a photo of the ID, to automatically create a profile and check the customer in.

Supported scanners

ID scanning with a physical barcode scanner only works with the following 2D barcode scanner models:

• Zebra H-6672 (2D, wired only)
• Zebra DS2208
• Zebra CS6080
• Zebra CR6080
• Zebra DS2278 2D Barcode Scanner

If you don't have a supported physical scanner, you can still scan an ID using your device's built-in camera or a webcam, or by uploading a photo, as described below.

Camera ID Scan and Upload image

Use camera and Upload image are additional ways to scan an ID, available directly in the same Scan ID window as the barcode scanner option. They let you read the barcode on the back of an ID using your device's camera, a webcam, or an uploaded photo, without needing a physical 2D barcode scanner.

• Camera ID Scan must be turned on for each location individually. Go to Settings > Location, find Camera ID Scan under the Point of Sale section, turn it on, and save. A change at one location doesn't affect any other location.
• Camera ID Scan - Mobile Checkout is the matching setting for mobile checkout, also configured per location.
• If you don't see these options yet, contact Dutchie Support to ask about your location. You can still use a barcode scanner in the meantime.

Things to know

• This feature works differently depending on whether you have auto-check in and auto-create profile settings enabled. Learn more.
• Dutchie's scanning solution does not include fraud detection features. If you are in a market that requires fraud detection, we recommend using the VeriScan integration instead.
• While one scan is in progress, Use camera and Upload image are disabled until that scan finishes.
• Documents eligible for scanning include:
  • Driver's licenses
  • State IDs
  • Missouri and Mississippi medical IDs
• Potential causes for errors at scanning:
  • Underage
  • Expired ID
  • Duplicate ID
  • MMJID expired
  • Banned customer
• If your location requires signed PII consent before creating a recreational profile, scanning an ID with no matching profile opens a consent step first. See Capture signed PII consent.

Configure ID scanning settings in the Backoffice

1. Go to Settings > Location.
2. Under the Point of Sale section, check or uncheck the boxes for:
   • Auto check in with ID scan
   • Auto create profile with ID scan
3. For anonymous markets, we recommend turning these settings off.
4. Click Save.

Scan an ID at the Register

Once you've connected your scanner (or confirmed Camera ID Scan is enabled) and configured your settings, you're ready to scan IDs. Open the Scan ID window and choose how to scan, barcode scanner, camera, or upload, all from the same window.

Barcode scanner

If you are not using a supported physical scanner, this method may not work.

Successful scan

1. Click the Scan ID button.
2. Scan the customer's ID.

If auto check-in is enabled:

• If a matching profile exists, and no issue is detected, a success message appears and the customer is added to the guest list.
• If no matching profile exists, and the auto-create new profile option is enabled, a new customer profile with information from the ID will pre-populate. Verify the information and complete check-in.

If auto check-in is disabled:

• A Customer check in window appears. Select the Check-in button to add the customer to the guest list.
  
• If no matching profile exists, select Create new profile. Verify the customer profile information and complete check-in.

Use camera

1. In the Scan ID window, select Use camera.
2. When your browser asks for camera access, allow it. Register only asks after you select Use camera, not when you first open the window.
3. Hold the back of the ID in front of the camera. A live preview shows in the same window.
4. Keep the barcode in frame until Register reads it.
5. To stop, select the stop control on the preview.

Tip: use good lighting, hold the ID flat and still, and keep the whole barcode in view.

If the camera doesn't work

Upload image

If you can't use a camera, select Upload image and choose a photo of the back of the ID. Register reads the barcode in the photo. This works without camera access.

Add a photo of the front of the ID

You can optionally keep a photo of the front of the ID on the guest's profile.

• Existing customer with no photo: the window shows Customer ID photo is missing. Select Use camera or Upload image to add one. Once the photo is ready, the row shows Customer ID photo added. Select Remove photo to undo it.
• New customer: the window shows Add customer ID photo.

Register saves the photo after check-in or profile creation finishes. You can continue without a photo; this step is optional. If the save fails, Register asks you to retry or skip.

Failed scan examples

Failed scan underage

The scan will show a failed status in the modal with an Underage status.

Failed scan banned customer

If the ID matches a profile that is banned, the status will show as banned in the modal. The check-in button is only disabled if the "block banned customer" setting is on.

Failed scan expired

If the ID expires within 60 days, the budtender will be notified but can still check in guests.

More questions about scanning IDs?

Check out the following articles in our help center related to scanning functionality:

• Manage check-in settings for scanned IDs in Dutchie POS Register
• Prevent duplicate guest profiles with ID scanning at check-in
• Scan ID FAQs - Dutchie POS Register
• Capture signed PII consent at the Dutchie POS Register