Unable to get NewMETRCSalesSystem

Possible broken API Key.

Go to Settings > Integrations > Metrc > Validate Key and see if the key is valid.

Sales Delivery[delivery number] has already been Completed and cannot be edited.

The Delivery Transaction was completed already in Metrc, but not in Dutchie.

Have someone look into Metrc to who completed it and whether it was via the API (Dutchie) or a User (done directly in Metrc). Verify if this was completed intentionally or not and see if it can be opened/uncompleted in Metrc so it can process in Dutchie.

Could be in reference to either a POS Transaction or an Outbound Manifest

• If a Manifest, then it would most likely be already accepted/received by the recipient. Have the recipient manifest it back to the sender so they can re-manifest out again. (All of these actions are gated by State Regs. I.e. MI cannot do outbound manifests from the Dispo/Retail Level.)

• If a POS Transaction, then one of the items on the Receipt is Finished in Metrc. Have the dispensary admin look at Metrc tags on the receipt and un-finish this in Metrc after running this by their compliance team or the state.

Contents from Package [package ID] cannot be sold because it has been Finished.

Package is in Finished Status in Metrc

Run this by their compliance team or state and get guidance on whether they can unfinished this in Metrc so they can sell it in Dutchie.

"*** Warning *** The package \"[package ID]\" will have a negative quantity after recording.

The action attempting to be completed will bring the Package into a Negative Quantity in Metrc

Check both Dutchie and Metrc against your physical counts. Dispensary admin can use the Integration Recon tool to sync levels when they discover which system is correct.

Sales Receipt [number] does not exist in the current Facility

The receipt number is not associated with the License they are working on.

Check the Receipt in Metrc to see if they can find it in there (for this license) and verify the receipt number they are working with is accurate.

If this is in Batch Mode Logs, ask them to Re-queue the transaction.

Patient Number is required, but was not specified.

Medical Transaction where the Patient Number is missing and needs to be input.

Input Patient Number and try again.

Facility can not sell to Consumers.

MED Facility is trying to sell Rec Customers and is not authorized to do so in Metrc.

MED Facility is trying to sell Rec Customers and is not authorized to do so in Metrc

Facility can not sell to Patients.

Rec facility is trying to sell to a Medical customer type and not authorized in Metrc to do so.

They would need to check them out as a Rec customer after changing their profile to Rec.

Message:Authorization has been denied for this request.

Metrc Key is either invalidated (they do that randomly based on Metrc’s security protocols) or the key does not have the permissions in Metrc to complete this action.

If the API key is not valid anymore they will need to generate a new Key in Metrc and input it in Dutchie. Caveat is if they Require User Keys. It could be just one User Key that is bad or lacking permissions and needs to be updated in Metrc and input into Dutchie.

Contents from Package [package ID] cannot be sold because it is in Transit.

Package is on an outbound Manifest (Retail/Delivery or Wholesale).

Check to see if this item should be on an Outbound Manifest. If it has been received or Delivered they would need to get with the State or their Compliance Team to see if it can be manifested back adjusted/returned (on a Retail Delivery Transaction).

The Location \"Back Stock\" is invalid. Please ensure the name is correct.

Room does not exist in Metrc as it is listed in Dutchie.

The room must match exactly in Dutchie how it is in Metrc (including spelling, spacing, capitalization, etc.) - If they have Maintain Rooms set to yes under Integrations > Metrc > Cog Wheel > Settings > Maintain Rooms' they can go to Maintenance > Rooms set the Room Type to Default Room Type. Next go back to Integrations > Metrc > Cog Wheel > Synchronization > Select Push Rooms. - This will Push a Room to Metrc and give this room an External ID.

Driver Name was not specified.

Name of Driver Missing in Maintenance > Drivers.

Input a driver name and try again.

Driver Employee ID was not specified.

Employee ID/MMJID are missing from Maintenance > Drivers.

To resolve please input their MMJ State ID into this area, save and try this again

Driver Vehicle License Number was not specified.

Driver’s License Number missing from Maintenance > Drivers.

To resolve update the Driver’s License Number (State DMV License Number) and try again.

Vehicle Make was not specified.

Vehicle Make is not specified under Maintenance > Cars.

Have the dispensary admin input a Vehicle Make like Nissan, Toyota, etc. Save this info and try the action again with the Vehicle Make Input.

Vehicle Model was not specified.

Vehicle Model is not specified under Maintenance > Cars.

Input a Vehicle Model like Veyron, Pinto, Dart, or Prizm. Save this info and try the action again with the Vehicle Make Input.

Vehicle License Plate Number was not specified.

Vehicle License Plate is not specified under Maintenance > Cars

Input a Plate Number like B3TTERCALLSAUL, GOFAST, etc. and try again.

Recipient Address Street 1 was not specified.

First address line was not completed in the Delivery (Retail) Manifest or on a Wholesale Manifest.

This can be updated under the Wholesale Manifest or the Delivery Manifest (depending on the context). However. if they keep running into these issues they can also go into Maintenance > Form Validation and make these fields required.

Recipient Address City was not specified.

City was not completed in the Delivery (Retail) Manifest or on a Wholesale Manifest.

They need to input the City on the Retail or Wholesale Manifest and try again.

Recipient Address State was not specified.

State was not completed in the Delivery (Retail) Manifest or on a Wholesale Manifest.

They need to input the State on the Retail or Wholesale Manifest and try again.

Recipient Address Postal Code was not specified.

Postal code was not completed in the Delivery (Retail) Manifest or on a Wholesale Manifest.

They need to input the Postal Code on the Retail or Wholesale Manifest and try again.

Planned Route was not specified.

Route within the Wholesale or Delivery/Retail Manifest was not input.

Have the dispensary admin go back into the Manifest and Input a Route or click Get Directions. This will pull from Google Maps.

Estimated Departure Date is invalid or was not specified.

Estimated Departure Date was not input or is a date that is in the past or too far in the future used.

Check the date, adjust it, and try again.

Estimated Arrival Date is invalid or was not specified.

Estimated Arrival date was set for a date in the past or too far in the future.

Check the date, update it to a date that falls within what Metrc will allow.

Metrc Timeout - Metrc server did not reply in a timely manner

This is usually shown as a 408 Response under Integrations > Metrc > Cog Wheel > Logs.

It means Dutchie POS tried to hold the connection open with Metrc as long as we could and had to cut the connection due to a lack of response from Metrc

Wait and try the action again at a later time.

Error 503. The service is unavailable.

Any 500 errors mean Metrc is down.

If the dispensary is in a state that allows it, they may want to go on Batch Mode under Integrations > Metrc.

Dutchie will create a Ticket with Metrc, and Metrc will have to resolve this as it is an issue with their servers.

Metrc Timeout - Metrc server did not reply in a timely manner

Metrc is down.

If the dispensary is in a state that allows it, they may want to go on Batch Mode under Integrations > Metrc.

Dutchie will create a Ticket with Metrc, and Metrc will have to resolve this as it is an issue with their servers.

Count (20) is greater than Plant Batch Count (0).

Count in Dutchie for Plant Batch is higher than it is in Metrc.

Solution is to find out what actions (in Dutchie/Metrc) lead to this being 0 in Metrc and reach out to their Compliance Team/State to investigate.

404 - File or directory not found.</h2> <h3>The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Metrc cannot find this item similar to not being able to find a web page on site. The resource they are looking for is not associated with their license.

They may want to look in Metrc to see if they can find this Metrc Tag, Batch, etc. and see if it exists in Metrc for the license they are working with in Dutchie.

The Unit of Measure "Grams" is invalid. Valid values are: Each.

Unit of Measurement (UoM) in Dutchie does match that of Metrc.

Go to Integration Recon and sync the levels.

Package [package ID] cannot be Finished because it's not empty.

Dutchie shows 0 on this package and Metrc shows a non-value.

Check and ensure which system is accurate and matches their physical counts. Adjust the package in LL or Metrc accordingly. They may need to only adjust in Metrc, but they need to look in why Metrc shows a positive quantity and Dutchie is at zero.

Departure time, arrival time, or driver information was not filled out when the delivery manifest was created.

In the Backoffice, go to Products > Manifests and locate the manifest. Select Actions > Edit driver and add the missing information.

For more information, see Create a manifest for a vendor return or internal transfer

This is caused due to the strain associated to this item not existing in Metrc.

You are able to troubleshoot and push strains to Metrc by navigating to Settings -> Integrations -> Metrc -> Sync, and click "Push Strains". After the strains sync, retry creation of the product catalog entry.

This is caused when Metrc is bypassed and the quantity doesn't match in Dutchie.

In the Metrc integration settings in the Backoffice, set Maintain Rooms to Yes. If items are split into two, check the integration audit to see if there is a discrepancy. Combine the items and refresh the integration audit.

Adjust the product quantity in Metrc to meet the 2x requirement.

Close the affected cart in Dutchie.

Immediately reduce the quantity in Metrc back to the accurate amount

Clearly document the reason for the temporary adjustment in Metrc using adjustment notes.

A scanned product does not exist in Metrc, but Dutchie POS expects it to because it's classified as cannabis in the Catalog. This may happen with hemp, CBD, or low-THC products that don't need to be tracked in Metrc.

Find the product in Products > Catalog in the Backoffice and set Cannabis product to No. Though the product may technically be cannabis or cannabis-derived, the Cannabis product setting in the Catalog denotes whether a product must be tracked in Metrc.

Metrc enforces strict field requirements for certain product categories, and missing or hidden fields in Dutchie Backoffice cause syncing errors.

Enable Use Metrc Brands in the Metrc integration settings and ensure all required fields, like administration method and brand, are visible and populated in Dutchie Backoffice.

When assigning a price on a non-wholesale transfer, only the transfer type Wholesale in Metrc will accept a price

Ensure transfer type “Wholesale” is selected