This article is for Dispensary and Inventory Managers using Dutchie Point of Sale to set specific rules to determine which products qualify for a discount.
What is the issue?
Product eligibility rules define which products a given discount can be applied to, such as its category, brand, or SKU. Without these rules, a discount may apply to your entire inventory or fail to apply to the intended products during a transaction.
What’s causing the issue?
Discounts often fail to apply because the eligibility criteria, such as a specific vendor, weight tier, or brand, do not exactly match the attributes of the products currently in the customer's cart.
How do I solve the issue?
- Go to Marketing > Discounts.
- Select the discount you need to troubleshoot.
- In the Requirements section, check your eligibility criteria to make sure they match the product(s) in the cart and/or the products you intend for the discount to apply to.
Conditions
Conditions only apply if the Application method is Automatic. Choose from these Conditions:
No condition: The discount applies to any and all eligible products, regardless of quantity.
Total items: The discount requires a certain number of eligible products. Selecting this populates a Cart contains dropdown:
| Cart contains | The discount applies when... | Example |
| At least | The cart contains a minimum quantity of eligible products. | "20% off when you buy 2 or more" |
| Every |
The cart contains multiples of X eligible products. If X=2 and the cart contains 2 or 3 eligible products, the discount applies once. If you add 4 or 5 eligible products, the discount applies twice; add 6 or 7 eligible products, the discount applies three times, and so on. |
"Get $5 off for every 2 you buy" Discount can apply more than once; buy 4, get $10 off, etc. |
| Exactly |
The cart contains a specific quantity of eligible products. The discount does not repeat if you add more eligible products. |
"Buy 2, get 1 free" Discount only applies once; buying 4 does not get 2 free, etc. |
| Between | The cart contains a minimum quantity of eligible products, but does not apply beyond a maximum quantity. |
"Save 10% (limit 4)" If a customer buys 5, they'll get 10% off the first 4 but will pay full price for the 5th |
Total spend: The discount applies only if the cart subtotal reaches a minimum dollar amount.
Total weight: The discount applies only if the cart contains a minimum total weight in grams.
Filters
Click Edit filters to define which products are eligible for the discount. If you don't apply any filters, the discount will apply to all products in your inventory.
You can filter eligible products based on any combination of the following:
- Strain
- Weight
- Category
- Product tag
- Inventory tag
- Pricing tier
- Brand
- Vendor
- Specific products
Within each filter, choose a Selection type:
- Only include products matching the filter
- Exclude products matching the filter and include all others
You can also check or uncheck the following options:
- Require same product: When this box is checked, only multiples or total weight of the same product can satisfy the conditions you set. For example, if you check this box and set Total items = Exactly 3, a customer has to buy 3 of the same product to get the discount. Otherwise, the customer can get the discount with any combination of 3 eligible products.
- Include non-cannabis items: This box is checked by default. Un-check it to limit the discount to only cannabis items.
Multiple requirements
Click + Add another requirement to add a second set of conditions and filters. Repeat to add as many requirements as you need.
Click the trash icon to remove a set of conditions and filters.
Rewards
If you selected Apply discount to: A different set of products, specify the products and quantities that the discount can be applied to in the Reward products section.
This uses the same set of conditions and filters as in the Requirements step, with the additional option to specify whether the reward applies to all eligible items, highest priced item, or lowest price item.
Save and refresh
Once you've confirmed your discount eligibility requirements, check the Summary and then Update discount.
On the Register, you may need to refresh the browser to get the discount to apply. There may be a delay of a few minutes before changes are reflected on Dutchie E-Commerce.
Commonly asked questions
- Why isn't my discount showing up for flower?
- Can I make a discount apply to everything except one specific brand?
- How do I set up a buy-one-get-one deal for specific pre-rolls?
- Does this discount start working right away once I save it?
- I have an issue with discounts not applying,
- What causes my discounts to fail?
- How can I resolve discount application issues?