Use this article as a dispensary staff member to troubleshoot logging into Dutchie POS Backoffice.
What is the issue?
Staff members are encountering login errors that prevent access to the Dutchie POS Backoffice, stalling daily operations.
What’s causing the issue?
Login failures can be caused by incorrect credentials, expired browser sessions, or temporary security lockouts after multiple failed attempts. Technical factors like outdated browser cache, restrictive VPN settings, or disabled cookies can also interfere with the authentication process.
Before you begin troubleshooting, ensure your caps lock is off and you are using a supported browser like Google Chrome.
How do I solve the issue?
- Verify that you are at the correct URL for your product (e.g., https://[your server name}backoffice.dutchie.com for Backoffice).
- Confirm you’re using Google Chrome and that Caps Lock is off.
- Enter your Email Address and Password, ensuring there are no trailing spaces and that the case sensitivity is correct.
- If you see an Invalid email or password error, click the Forgot Password link to trigger a reset email.
- If you see a Session expired or Something went wrong error, open a new Incognito or Private window in your browser.
- Clear your browser Cache and Cookies via your browser settings menu to remove outdated session data.
- Ensure JavaScript and Cookies are enabled in your browser settings.
- If you are using a VPN or Firewall, disable it temporarily to check for network interference.
- Attempt to log in on a different device to determine if the issue is specific to one computer or tablet.
Commonly asked questions
- I clicked the forgot password link, what now?
- Does case sensitivity matter when entering my email and password?
- How do I reset my Backoffice password?