Overview
If your dispensary operates multiple locations, it's important that your product categories and subcategories are aligned across all stores before Dutchie can enable Global Category management in Dutchie POS.
Mismatched categories can cause products to appear incorrectly on your Ecommerce menu or be mapped to the wrong category. To help you prepare for this change please read and conduct the instructions below.
This feature is for dispensaries using both Dutchie Ecomm and Dutchie POS
Why This Matters
When Global Category & Subcategory management is enabled, Dutchie POS becomes the source of truth for your product categories. Categories set in Back Office will automatically sync to your Ecommerce menu. If categories differ across locations, products may sync inconsistently or require manual correction after enablement.
Step 1: Audit Your Current Categories
How do I solve the issue?
- Log in to Dutchie Admin for your E-comm menu and navigate to Settings > Integrations.
- Select your active POS integration and click the Categories tab.
- Go through each location to ensure that your Dutchie Ecomm category and sub-category match for each location. There should be zero discrepancies between any category.
- Click Save at the bottom of the page.
- Allow 20 minutes for the items in those categories to populate on the online menu.
Additional Resources:
Learn more about the new feature coming to Dutchie POS:
Manage global categories in your Dutchie Product Catalog