Learn how to capture a guest's signature for PII consent at the Dutchie Register, if your location requires consent before creating a recreational customer profile.
Before you begin
- An administrator must turn on this requirement in the Backoffice first. See Enable consent capture for PII.
- You need a touchscreen device so the guest can sign with a finger or stylus.
- Consent must be non-verbal. Never sign on the guest's behalf.
When consent is required
Once your administrator enables Require consent before creating a recreational profile under Settings > Taxes & Compliance > PII Consent, Register asks for consent before it creates any new recreational customer profile, whether that profile comes from scanning an ID or from manual entry. Register does not ask again for an existing profile that already matches a scan, consent is only required at the point a new profile would otherwise be created.
Creating a profile from a scan
- Scan the guest's ID. If no customer matches, Register opens the consent step before it creates the profile.
- Choose a consent method (see "Capture the signature" below).
- After consent is recorded, Register creates the profile. Then check the guest in.
Creating a profile manually
The same consent step appears when you add a recreational customer manually. If the customer is medical, select that customer type separately. Selecting Create Medical Profile instead bypasses the consent requirement, but restricts the profile to medical customer types only.
Capture the signature
- Select Sign consent at register.
- Read the consent text on screen with the guest.
- Hand the device to the guest. The guest signs in the signature box.
- Select Confirm. To start over, select Clear.
- Wait for the message Signature uploaded. Consent will be recorded when this guest is created.
If your location uses other consent sources, you can select Or select a custom consent source and choose one from the list instead of capturing a signature.
Capture a signature for an existing profile
You can also capture a signature for a guest who already has a profile, without going through the scan or new-profile flow.
- Open the customer's profile and select Edit.
- Open the Signed Consent tab. For a brand-new guest, save the profile first.
- Hand the device to the guest. The guest signs with a finger or stylus.
- Select Confirm.
- Wait for the message Signed consent recorded.
If a profile is medical only, the Signed Consent tab asks you to choose a medical customer type on the Personal tab first.
If the signature doesn't save
| Message | What to do |
|---|---|
| Signature wasn't uploaded | The message includes a short reason. Select Confirm again to retry. |
| Couldn't confirm whether signed consent was recorded | Check the customer's current consent status first, then select Clear to start a new attempt. Confirm stays disabled until you do. |
| The consent policy changed | Read the new consent text and ask the guest to sign again. |
Frequently asked questions
Do existing customers need to sign again at check-in?
No. Register only asks for consent when it creates a new recreational profile. It doesn't ask when a scan matches an existing profile. To capture a signature for an existing profile anyway, use the Signed Consent tab described above.
Where can I see a guest's signature later?
Open the customer's profile, select Edit, and open the Signed Consent tab.