Cova | Dutchie E-Commerce - process and refund orders with Cova and payment integrations

After you're set up with Cova and a payment integration, you can follow this guide to learn how to fulfill and refund Dutchie E-Commerce orders.

Things to know

You must have appropriate settings permissions on your Dutchie E-Commerce user account to manage orders. Please see your account administrator to update your account.
If using an iPad, ensure it is up-to-date with the most current iOS.

A customer places a pickup order on your Dutchie E-Commerce menu. When that happens, you should notice the following:
- The new order appears on the Dutchie E-Commerce Terminal (iPad/tablet) with an audio notification
- New order appears on the Orders tab in Cova POS
Tap Confirm on the iPad/Orders page in Dutchie E-Commerce to signify that the order has been acknowledged.
Locate the order on the Orders tab in Cova POS.
Select Ready for Pickup within Cova.
Tender the transaction in Cova.
- Pre-Paid Orders: Select Online Payment as the payment type if the terminal receipt says 'Credit Card' and shows the last four digits of their card. This customer has already paid through Merrco
- For Cash Orders: Select Cash as the payment type if the terminal receipt says ‘Cash’. You will need to collect payment when the customer arrives for their order.

Locate the order in your Dutchie account within Past Orders on the Orders Page.
Select Cancel Order in the bottom right-hand corner of the page, and a pop-up modal will appear.
- Note for Merrco transactions: If you need to cross-reference a Dutchie E-Commerce order with the corresponding transaction in Merrco (Netbanx), click View Merrco ID within the Payment section of the order details at the top of the page.
Select a reason for the cancellation and click the blue Submit button. You may send an optional text message to your customer confirming the order cancellation by clicking the Notify the customer via text checkbox.
A confirmation page will appear indicating the total amount of the order to be refunded. Upon clicking the blue Confirm button, the order will be cancelled in Dutchie E-Commerce and a credit will be processed in your payment processor account. Now that you've cancelled the order in Dutchie E-Commerce, refund the order in Cova to balance your inventory.