Update ordering settings in Dutchie E-Commerce

Things to know

• You can set different ordering hours for each order type in Settings > Hours.
• In Dutchie POS, you can create custom guestlist statuses and automatically route each order type to a different status column in the Register. Learn how.

Adjust ordering settings

1. In Dutchie E-Commerce admin, navigate to Settings > Ordering.
2. Click on any of the following options to adjust order-related settings:
   • In-Store Pickup
   • Curbside Pickup
   • Drive-Thru Pickup
   • Delivery
   • Kiosk
     
3. To disable any order types you don't offer, select the order type and then uncheck the boxes for both ASAP Ordering and Scheduled Ordering, then click Publish.

In-Store pickup

In this tab, you adjust the following settings:

• Ordering Options
  • Toggle on/off ASAP Ordering
  • Toggle on/off Scheduled Ordering
• Toggle on/off After Hours Ordering
• Pickup Minimum  - set a minimum amount customers must purchase for pickup orders
• Email Order Reminders
• Checkout Message - an optional message that displays on the checkout screen above the subtotal
• Pay by Phone Message - an optional message shown only when a customer selects Pay by Phone. Leave blank to use the standard message.
• Set available Payment Types for In-Store Pickup 

Curbside pickup

In this tab, you adjust the following settings:

• Ordering Options
  • Toggle on/off ASAP Ordering
  • Toggle on/off Scheduled Ordering
• Curbside Arrivals - allow customers to notify you when they've arrived
• Arrival Instructions - specify what information customers should give when they arrive, such as a vehicle description, location, etc.
• Toggle on/off After Hours Ordering
• Pickup Minimum  - set a minimum amount customers must purchase for pickup orders
• Email Order Reminders
• Checkout Message - an optional message that displays on the checkout screen above the subtotal
• Pay by Phone Message - an optional message shown only when a customer selects Pay by Phone. Leave blank to use the standard message.
• Set available Payment Types for Curbside Pickup 

Drive-Thru Pickup

In this tab, you adjust the following settings:

• Ordering Options
  • Toggle on/off ASAP Ordering
  • Toggle on/off Scheduled Ordering
• Toggle on/off After Hours Ordering
• Pickup Minimum  - set a minimum amount customers must purchase for pickup orders
• Email Order Reminders
• Checkout Message - an optional message that displays on the checkout screen above the subtotal
• Pay by Phone Message - an optional message shown only when a customer selects Pay by Phone. Leave blank to use the standard message.
• Set available Payment Types for Drive-Thru Pickup 

Note for Dutchie POS users: when Drive-Thru orders sync to Dutchie POS, the order type does not populate as Drive-Thru but as In-Store Pickup.

To work around this, you can enter a Checkout Message to indicate the order type. This can be found in Settings --> Ordering --> Drive-Thru --> Checkout Message.

See: Set up checkout messages.

Delivery

In this tab, you adjust the following settings:

• Ordering Options
  • Toggle on/off ASAP Ordering
  • Toggle on/off Scheduled Ordering and your Delivery Schedule
• Toggle on/off After Hours Ordering
• Set Delivery Area
  • Mile Radius
    • Delivery Minimum
    • Max Delivery Distance
  • Drawn Zone
    • Upload a geoJSON file, or use the polygon tool.
    • Delivery Fee
    • Delivery Minimum
  • Zip Code
    • Delivery Fee
    • Delivery Minimum
  • Cities/Towns
• Add a Delivery Fee
• Checkout Message - an optional message that displays on the checkout screen above the subtotal
• Pay by Phone Message - an optional message shown only when a customer selects Pay by Phone. Leave blank to use the standard message.
• Block List - specify addresses to block orders from, even if the address is within your delivery area.
• Set available Payment Types for Delivery

Kiosk

In this tab, you adjust the following settings:

• Enable/disable Kiosk Mode
• Set Kiosk Instructions for your customers.
• See your Kiosk menu URL
• Set Kiosk Options
  • Full Name Only
  • Hide Phone Field
  • Phone Required
  • Hide Email Field
  • Show Notes Field
  • Show Birthdate Field
  • Enable Directed Orders
• Set Payment Types for Kiosk orders

Troubleshooting

If you've enabled an order type (i.e., Curbside pickup) but customers can't select it when checking out, check the hours for each order type in the Settings > Hours tab. Confirm they are set correctly, and the current time falls within these hours.

If Scheduled Ordering is enabled, customers will be asked to select a time window for their order at checkout. If the selected time window is outside your specified hours, or if all time slots are filled (if you have Order Limits enabled), customers may not be able to place an order. 

Additional reading

• Read additional Dutchie E-Commerce documentation
• See set up checkout messages