To troubleshoot missing products or discrepancies on your Blaze-integrated Dutchie E-Commerce menu, try these steps to sort it out on your own.
- Access Blaze integration settings in E-Commerce
- Troubleshoot Blaze integration
- Still need help?
- Additional information
Things to know
- You must have appropriate settings permissions on your Dutchie E-Commerce user account to manage integrations. Please see your account administrator to update your account.
Access Blaze integration settings in E-Commerce Admin
- n Dutchie E-Commerce Admin, navigate to Settings > Integrations.
- Select the Blaze tile from the Integrations menu.
Troubleshoot Blaze integration
Integration sync
The menu should auto-sync every 10 minutes or so. Check the "Last Sync" time in the top right corner of your Integration Settings.
- If "Last Sync" is before inventory changes were made, wait for next sync.
- If "Last Sync" was several hours ago, reach out to Support for next steps.
Quantity Thresholds
Is the quantity shown in Blaze less than or equal to the quantity threshold?
- Check Quantity Thresholds.
Categories
Are all categories in Dutchie E-Commerce mapped out? Categories set to "Select Category" have not been mapped since they integrated over.
- Map out all Categories.
Room
- Check that the room is enabled in Blaze (Note: you can only choose none, one, or all inventories to be enabled).
Online store
- Enable the online store under Current Shop Settings. This should be done during setup with the Onboarding and Account Management Teams.
Product configurations
- Compare product configurations: If you are trying to locate a product, or you want it to display properly, try checking the back end of your product and comparing it to a similar product, or one that was added around the same time to be sure that they are set up the same.
Still need help?
If these steps still do not resolve the issue, then take screenshots of the Online Store Settings in Blaze, as well as the Inventories, and the product details.
Please include all other batches in the search screenshot, and all pertinent details in the product details screenshot, such as pricing tier or weight information. Send all screenshots to Dutchie E-Commerce Support with a description of the issue.
Please include screenshots for the items that were compared in your inventory in the troubleshooting steps above for the Dutchie E-Commerce support team to work with as well.