Blaze | Dutchie Ecommerce - Troubleshoot integrated menu

To troubleshoot missing products or discrepancies on your Blaze-integrated Dutchie Ecommerce menu, try these steps to sort it out on your own.

Notice

Screenshots or steps may not be accurate. While we strive to provide accurate, up-to-date documentation of our products and integrations, the look and feel of the third-party software discussed in this article may differ. On occasion, we are not notified of updates. You should refer to the documentation associated with your third-party tool to ensure you have the most current information.

 

Things to know

  • You must have appropriate settings permissions on your Dutchie Ecommerce user account to manage integrations. Please see your account administrator to update your account.

Access Blaze integration settings in Ecommerce Admin

  1. n Dutchie Ecommerce Admin, navigate to Settings > Integrations.
  2. Select the Blaze tile from the Integrations menu.
Blaze tile.png
 

Troubleshoot Blaze integration

Integration sync

The menu should auto-sync every 10 minutes or so. Check the "Last Sync" time in the top right corner of your Integration Settings.

  • If "Last Sync" is before inventory changes were made, wait for next sync.
  • If "Last Sync" was several hours ago, reach out to Support for next steps.
     

Quantity Thresholds

Is the quantity shown in Blaze less than or equal to the quantity threshold?

Categories

Are all categories in Dutchie Ecommerce mapped out? Categories set to "Select Category" have not been mapped since they integrated over.

Room

  • Check that the room is enabled in Blaze (Note: you can only choose none, one or all inventories to be enabled).

Online store

  • Enable the online store under Current Shop Settings. This should be done during setup with the Onboarding and Account Management Teams.

Product configurations

  • Compare product configurations: If you are trying to locate a product, or you want it to display properly, try checking the back end of your product and comparing it to a similar product, or one that was added around the same time to be sure that they are set up the same.

     

Still need help?

If these steps still do not resolve the issue, then take screenshots of the Online Store Settings in Blaze, as well as the Inventories, and the product details.

 

Please include all other batches in the search screenshot, and all pertinent details in the product details screenshot, such as pricing tier or weight information. Send all screenshots to Dutchie Ecommerce Support with a description of the issue. 

 

Please include screenshots for the items that were compared in your inventory in the troubleshooting steps above for the Dutchie Ecommerce support team to work with as well. 

Additional information

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